Dear
HitBTC Users,
Regarding your numerous questions on the possible reasons of
XMR payments not being processed correctly, we would like to inform you that the bug which caused the above-mentioned issue has been identified: due to a common technical issue, the transaction IDs were not sent to the XMR blockchain since 22/07/2014 11:30 UTC.
While this bug has not affected users who were withdrawing Monero to their own wallets, it affected the users who were transferring Monero directly between their accounts at different cryptocurrency exchanges, including HitBTC. The consequence being that the coins transferred directly from one exchange to another did not contain a payment ID, preventing users trading account from being credited.
At the present moment the problem
has already been solved. We also inform you that HitBTC has cooperated with the involved exchanges on crediting users their funds.
In case you encounter any difficulties withdrawing or depositing Monero, please contact our Support team, and we will investigate the case in shortest time possible.
Regards,
the HitBTC team
