I created a new account after reading all the good reviews specially by Little Kona. They just asked for my name and my phone number to get started. It was weird that they didnt ask for any KYC docs upfront. I deposited 3282.23 EUROS to a btc address they provided on the chat, which were deposited in a newly created OrbitX account. I bet on a tennis match which got suspended due to rain. I tried to cut my losses and to my surprise I see my account was suspended. Asking the chat, they said their compliance team is investigating the account. I had no clue what's going on. I would ping them back every 12 hours to see if there is an update, they kept on delaying the same. I was conveyed over the chat that no matter what, the result of the tennis match I bet on, will stand and I will get the winnings or losses.
Luckily I won the bet and my total went upto 4878.85 EUROS which I still can't withdraw or bet with.
After almost 36 hours I get this email:
"Hello Sir,
Good day.
We have received the result of investigation from our compliance team.
As per our General Terms and Conditions (that you agreed on upon registration) regarding single account policy for each customer,
you are only allowed to have one (1) account for Sports Odyssey including the products-Pinnacle Sports, Orbit X, BetISN and Winfair.
Therefore, any winnings brought in to your Orbit X account shall be forfeited however,
your total deposit amount of EUR 3282.23 will be sent back to your Bitcoin account.
For your reference, kindly read and understand our bounding terms regarding this matter:
11. You are only allowed to use (1) ONE Profile under our services. IF it is found that you have multiple profiles registered with us.
Odsy88ss reserves the right to suspend or to immediate close your profile on its sole discretion and forfeit the available funds across all betting accounts under the related profiles.
Please manage to be guided by our Terms and Conditions accordingly for your future betting transactions with us.
We understand that this may be infuriating on your part, nevertheless, we shall abide and be bound by our terms for fairness and impartiality.
We seek for your deepest understanding regarding this occurrence.
Thank you very much."
I rushed to chat with the representative to find out what's going on, they kept on repeating the same thing. "You created multiple profiles, which is against our terms". I kept on telling them I dont have any other profile. I asked if they had another client with the same name? They said their SYSTEM caught me. WHAT THE penetrate! What system? System to con people? I asked them to return my winnings since that was my risk. They kept on denying that request and kept on repeating the same thing over and over. I told them I can provide KYC docs which they never asked for. I can do skype face to face call to let them know I am a real person. I DONT HAVE ANY CLUE what the penetrate happened. Except that I was using a free VPN which might have given the same IP to more than 1 person playing.
They can't just keep my winnings. I asked them "if I had lost that bet, would you have returned the same amount that I deposited?"
NO RESPONSE.
I asked them, are the other duplicate accounts are in my name
NO RESPONSE
I asked them, are the other accounts winning? If yes, are you confiscating their winnings? If no, are you keeping their losses?
NO RESPONSE
They just kept on repeating the same thing, "our system caught you having multiple profiles." what the penetrate. I am so irritated right now. For no fault of mine, how can they just keep my winnings?
They did return my deposit. Is there a way I can raise this ANYWHERE to get my winnings back?
I feel disgusted just thinking about what just happened to me.
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https://bt.irlbtc.com/view/5218558.new#new 