Hello to everyone,
I have deposited 100 mBTC to Malubit.com. The bet was accepted, my bet won and I have request withdrawal.
After that I have received email from Malubit.com support:
"Hello,
Sorry for the late response. We were waiting on the reply from our payment processor. Sometimes it happens that there is a transaction with double spend funds. They were not able to trace this exactly because of this. Can you make one more deposit from exactly 101 mBTC into your account? Then they can locate your previous deposit. Then they can clarify the situation and process your current withdrawal. After that, you are also able to withdraw the 101 mBTC."
Please excuse me for the question, I am not IT specialist, but how new deposit can help their payment processor to locate my previous deposit?
My deposit of 100 mBTC was confirmed by blockchain.
I am posting here, with request for advise what to do in my situation. Should I deposit 101 mBTC as they asked me or You can give me another solution?
Thank You in advance for the help!
Hi barbaron, I definitely wouldn't make another deposit. If a book accepts a bet, then they should pay if it wins. If you have problems getting paid and would like some assistance, feel free to post here or by PM that I have permission to look into your account.
If someone here can add to why Malubit is asking for another deposit, please jump in.