That's why I'm trying to get them to explain to me + provide a logical reason as to why they are so strict about wanting me to do KYC when nothing crazy or shady happened during this tennis match.

Just because it's in the official rules that they can ask for KYC at any time, doesn't justify them forcing this upon me in this situation considering that nothing outside the norm happened, especially when they don't force most of their users on their site to do it either when they bet + win larger amounts.

It's a completely gray area and thankfully this is a very simple case where nothing suspicious happened during the match for them to require me to do KYC, and that's a fact. I would love to hear any other reason they have because as of right now it just doesn't make any logical sense.  

Thank you very much for your support, that was my same exact thought when I initially signed up on their site and wanted to bet with bitcoins instead of fiat - to have the chance to bet anonymously and not have to go through the whole KYC process if I ever wanted to withdraw my funds from their site. (Assuming that I have done nothing suspicious on my account or anything along those lines, which I certainly haven't)

And I'm sorry to hear about your poor experience with RealTime Gaming Casino. It's nothing personal against FJ, but with all due respect to them, that's exactly why I cannot fully trust FJ (or any other gambling site for that matter) by giving out my personal ID & other confidential information. I have no idea who they are, what their intentions are with my ID, or what they plan to do with it after this case is over.

It's truly a big + unnecessary risk to me considering that nothing outside the norm has happened in the tennis match I bet on, and this case can easily be solved & dealt with the regular way instead.

I can also 100% guarantee everyone here that I have not used any VPNs to bet on their site and that the IP address that I used matches the area I live in. I have nothing to hide and have been 100% truthful the entire time; I'm just simply not willing to give out my personal ID to an online gambling site from overseas and would like them to kindly respect my privacy + decision on this, especially as a crypto site.

Considering this is the first time something like this ever happens to me, I would appreciate it if they can give me a warning on this occasion and if something like this happens again, that they would require me to submit KYC in a similar case. And at point, I would be ok to do it having agreed to + known it in advance.

Guys at this point I totally get it and have learned my lesson. From now on I probably won't be betting with any online gambling site if it means I would be forced to submit KYC to withdraw my funds at any time, or I'll think twice before I do (even if it's a crypto bookie).

But for the time being and for this situation, I would greatly appreciate it if FortuneJack can respect my privacy and solve this matter without the need for KYC, and use this case as a "warning" for next time something like this happens. To me, these types of documents are too significant to share with any business online, let alone a gambling site.

It would put me in an extremely vulnerable position where I have to "hope" and pray that nothing bad happens with it in the near future or that it doesn't get in the wrong hands or gets misused in any way (plus this defeats the whole purpose of using bitcoins to make anonymous transactions with people around the world). Therefore, to me this is simply too big of a risk that I'm not willing to take, and I would like FJ to respect my decision and solve this case without the need for KYC, which I know for a fact is 100% possible and can be done (as is usually the case for most users who win bets and withdraw greater amounts than 0.2btc without KYC).

If they made a mistake and are willing to own up to it, then they should own up to it in a noble way without trying to twist things around and make this situation more complicated than it needs to be. (and ultimately treat it as if it was a regular bet, at which point I wouldn't have been asked to do KYC if I wanted to withdraw my winnings)

I look forward to us coming to a conclusion about this soon so we can all move on and not have to keep talking about it anymore 

I don't know what type of activities what you do using your account and maybe Fortunejack found something strange that's why they ask a KYC for proper verification, maybe just comply what they ask to you so that this case will be solve. I know you are worried about complying on KYC but you don't need to worry since this is not really a rare case and fortunejack will keep your identity safe.

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Hey there, quick update: there's exactly a week left until the deadline for the KYC.

Please consider accepting it on time so we can get it done before the expiration date.

None of our customers has ever had a problem going through the procedure, the same will be for you if everything is fine on security end.

So you're just going to keep ignoring my questions and keep disrespecting my standpoint on this manner without giving me any answers?

What kind of "security" are you referring to exactly?

And quite frankly I don't care what your other customers think about this procedure, I am personally against it and I would like you to respect my reasoning for that and solve this case without the need to KYC.

If other people are willing to give out their personal information, that's their decision. But for me it is extremely valuable & personal information that is too confidential to share with any business or gambling site online.

I understand that it's in the rules that it can be asked at any time & within your rights, but in this case it is really unnecessary and this situation can be solved without it. I was also honestly not aware this could happen when I signed up initially considering you're a crypto site, and if I knew this could happen I probably wouldn't have placed this bet to begin with.

So kindly respect my view on this and I look forward to us solving it without the need for KYC.

Obv that's what it sounds like, but they need to explain and give me a valid reason as to why they are forcing me + are so strict about me doing KYC when it can be easily avoided & solved without it.

Had FJ not made their mistake to begin with, I would have my winning amount 2 months ago and would have been able to withdraw it as per usual without any KYC, just like I would have if I won any other regular bet on that day.

Yet now FJ realizes their mistakes and instead of honoring my win as they should have 2months ago WITHOUT KYC, now they're asking me to do KYC? I mean seriously?

Why is that? What for? I honestly don't get it and it doesn't make any sense.

If this happened with any other crypto bookie or I bet on any other match I wouldn't be forced to do this, and I would like them to treat this as any other normal situation and make their final decision without KYC because it has nothing to do with it and my personal information should have 0 impact on their final decision regarding this case.

Yes I keep asking and would have stopped a long time ago cuz they STILL haven't given me an answer and keep ignoring my questions.

Honestly, it's just extremely rude, unprofessional & disrespectful from FJ.

First they didn't want to change anything, then with community vote they decide to do something (still don't know what exactly), and now they force me to do KYC, wth?! What next?

I do KYC and then they ask me for more things? Or how long are they planning to keep dragging this on for? This could have easily been solved by now and they keep making everything more complicated for no reason.

There's absolutely no reason for KYC to solve this and if they realize it was their mistake then they should own up to it without forcing me to send them any of my personal documents that have nothing to do with this situation.

Also as shield said they never mentioned anything about me having to do KYC before the poll or during our conversation, why bring it up all of a sudden right now after the results of the poll? Honestly it's pretty unbelievable.

Like absolutely no respect at all for my privacy, perspective, or the scope of this situation. It's really sad it has to come down to this and that they can't seem to agree to solve it without me sharing my personal information.

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.