https://bt.irlbtc.com/view/1426033.0     

Tried to answer here as well, however have no buttons to Quote or Reply    


UPD. that's because it was solved, I got it.

Hello,

You cannot order the card with no information at all. It just will not be created.
However, if you are fine with unverified virtual card - you can definitely just use a valid address in some supported country (not necessary your own - might be your friend's or colleagues).

My account back working now

Now I can't cashout money in Belarus
What you did?

Hey Wirex,

I am writing here, maybe there's still people interested...
I linked my card to UBER a while back, probably around december/january (?) .

I already had 3 more cards linked (bank cards) and I am a pretty frequent user. I don't know if any of these things had to do with the linking process however. I am from Romania, by the way.

As for yesterday, I gave up after 15 minutes and asked a friend to order it for me .

-----

As general feedback for you guys, I really think Wirex could become one of the most convenient and powerful bitcoin 'tools'. I really like the fact that you're continuously developing new functions on the platform, however PLEASE think on the longterm use of your services and fix those nasty bugs.
Also, on the other thing - the funds loading issues.. If you have a certain threshold of loads allowed per week in EUR/USD/GBP , think that in the near future more and more users will join and desire to load funds.

I will stay updated and follow you closely. I hope you'll sort everything out.

All the best.

p.s: if you ever need someone to help promote wirex here, you have my e-mail (already inquired for positions a few weeks ago & I'm probably the first to do that in my country).
p.p.s: i think support is also a bit lacking sometimes. I'd kindly suggest something like livechat being implemented. I think 1-2 operators online 24/7 wouldn't be a big cost for you.

Thank you for feedbacks and for info about Uber! That's great news.

About card loading situation - I already posted a note above: we expect it to be improved in a month after the rebranding is completed. Fingers crossed.

As for the support. Right now there are 3 of us. In most day we are covering almost 24 hours (with few hours gaps between shifts), however we are not robots, and though we usually work 7 days a week each, we cannot work 24*7 each (no matter how much we would be paid for that  ). So, the reply time can be a few hours (esp if one of us has a day off - we all need to rest).

With current tickets load -  life chat would kill us. It would mean no proper response neither for the email tickets, nor for the chat messages (we tried it back in Novemeber or December, I think - it was a nightmare).
I am pretty sure with our growth we will have bigger support team and thus, life chat support 24*7.

And more thing/tip, we are replying to each and every ticket we receive (well, if it is not something like "jgdrhjgegegfjhefuy") - so if we did not reply within 24 hours - we most likely did not receive it.
Both Contact Us form and email to support@ send you an autoreply with your ticket number. If you did not receive such autoreply - we did not receive the ticket!
You can try to contact us either via different support channel (e.g. Facebook IM), or send to another support email address (as you may know we have support@e-coin.io and support@wirexapp.com).

Hi, i have no idea how to contact support, because the form on your website probably doesn't work properly. I've sent tons of tickets but didn't get even a confirmation that your support team received them. I've used two different browsers. I tried to send email directly from mailbox, then i got a confirmation but still no answer. This is the first problem. Support contacting doesn't work.
And the second problem is that i can't load my card. Yesterday i tried to load my card with 3000 EUR, but the transaction is still on pending. I've loaded my card before but with smaller amounts (500-2500 EUR) and money comes usually instantly. But this time i'm waiting almost 12 hours without any result. I've tried to load a small amount, 20 EUR, but card loading is not working, i always get this msg: Timeout by sending message GetCardStatusMsg to. So what should i do? Is it okay that transaction is on pending so much time?

upd: I've managed to load my card with 20 EUR, but that first big transaction is still on pending.
upd2: Support contacted me. Problem is sloved. There are limits for instant card load. 2.5k per day.
P.S. Hello, Alena. I remember you. You helped me to disable Google Authenticator when i lost my phone. Have a nice day. 

Hello everyone! Does any of you know how long it takes to complete withdrawal to a virtual visa card using PayPal?

I heard its 3-4 days, but does the withdrawal complete instantly in Paypal (so it shows "Completed" in PayPal) and then take 3-4 days on your end or how does this work?