Bitcointalk Mobile Browser presented by IRLBTC™

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Quote from: haseo11 on January 08, 2016, 05:49:10 PM

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betcointm (OP)

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January 09, 2016, 01:00:02 PM

#562

admin what's going on ?

I didn't do anything, yesterday I get locked :

and neil help me to unlocked my account

but today I get locked again I don't know why I get locked for 3 times and there is something wrong with your system, I play on your site more than 1 month or more and I withdraw over 0.4 btc this is very funny you put vpn restrictions and you and your team think I using multiple account how can I have any other account ?

haseo11 is my only account so I need your help to fix it thanks

Check it now, please.

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Quote from: panjul07 on January 08, 2016, 06:19:50 PM

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betcointm (OP)

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January 09, 2016, 01:01:45 PM

#563

Quote from: haseo11 on January 08, 2016, 05:49:10 PM

admin what's going on ?

I didn't do anything, yesterday I get locked :

and neil help me to unlocked my account

haseo11 is my only account so I need your help to fix it thanks

So far my account get locked 3x, and all the reasons were multi accounts. In fact, I only use 1 account to play poker. Had a chat with ANDRE, and he advise me to use 1 source of internet connection only. Once you change your source of connection especially using a public free wifi, the system will detect you use multi accounts.

It's not about whether you use one account to play poker - if you have two or more accounts on the whole site you're not allowed to play. In fact when we find this happening we refund your deposits for all but one account and disable the others. If our system was too sensitive you would think we'd receive complaints from the other account holders, but we never do. Not even once, as far as I know!

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Quote from: fox19891989 on January 09, 2016, 02:48:51 AM

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betcointm (OP)

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January 09, 2016, 01:03:19 PM

#564

why can't remember username and password in your site? Just improve your site and hire better programmers come on, very bad user experience here, i have to enter them every time, wasting time.

My username is in the field every time I login - I'm not sure how you're getting this issue. Do you have any special settings in your browser?

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Quote from: betcointm on January 09, 2016, 01:03:19 PM

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fox19891989

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January 09, 2016, 01:16:50 PM

#565

Quote from: fox19891989 on January 09, 2016, 02:48:51 AM

why can't remember username and password in your site? Just improve your site and hire better programmers come on, very bad user experience here, i have to enter them every time, wasting time.

My username is in the field every time I login - I'm not sure how you're getting this issue. Do you have any special settings in your browser?

google chrome, other sites on my browsers are very normal, their accounts and username are remembered, but in your site it even doesn't remember the username, so i don't think it is my setting problem, could u check that? google chrome 47 m version, the newest version.

betcointm (OP)

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January 09, 2016, 01:18:03 PM

#566

Quote from: fox19891989 on January 09, 2016, 01:16:50 PM

Quote from: betcointm on January 09, 2016, 01:03:19 PM

Quote from: fox19891989 on January 09, 2016, 02:48:51 AM

why can't remember username and password in your site? Just improve your site and hire better programmers come on, very bad user experience here, i have to enter them every time, wasting time.

My username is in the field every time I login - I'm not sure how you're getting this issue. Do you have any special settings in your browser?

I will check that for you - thanks for letting me know the problem! Please DM me with your username and I'll give you a small bonus for pointing it out.

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Quote from: shulio on January 09, 2016, 10:56:46 AM

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panjul07

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January 09, 2016, 02:02:56 PM

#567

Quote from: panjul07 on January 09, 2016, 10:48:38 AM

Requested a withdrawal of very small amount almost 24hours ago, but it is still in pending status. Any issues on withdrawal system? I had no issues on withdrawal before, so it is a bit strange for me.

This site uses a manual withdrawal system that needs to be approved by their own staff and since this is saturday , It could means that there isnt anyone that is working today or atleast no staff is aware that there is a withdrawal request coming.

Thats the downside of using manual withdrawal , if betcoin going to keep using that than atleast set a minimum withdrawal amount that needs to be manually approved and everything below that should go through instantly

Yeah I know about it that they manual withdraw, but my request was in Friday and as I remember their CS was online when I made the request. It is only 4mbtc lol, how could it take so long for so small amount. My previous wirhdrawals were bigger and all were almost instant.
But it is OK, I'll wait..just curious Grin

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fox19891989

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January 09, 2016, 02:06:29 PM

#568

Quote from: panjul07 on January 09, 2016, 02:02:56 PM

Quote from: shulio on January 09, 2016, 10:56:46 AM

Quote from: panjul07 on January 09, 2016, 10:48:38 AM

imo maybe their hot wallet was empty when u withdrew 4mbtc so they had to refill their hot wallet to fulfill all the instant withdrawals in the future. and they were offline so you needed to wait for manual withdrawals.

but when u withdraw

dothebeats

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January 09, 2016, 02:17:00 PM

#569

Quote from: betcointm on January 09, 2016, 12:55:30 PM

Quote from: dooglus on January 09, 2016, 12:17:43 AM

Quote from: betcointm on January 04, 2016, 01:59:33 PM

We've adjusted the Freeroll schedules:

What's your policy about two people in the same house playing?

We'd have the same IP address.

Our system auto-blocks accounts with the same IP accessing the poker suite, since there's no way to ever verify that you were playing honestly. Even though I personally trust you and lots of people on the forum trust you, it would not be fair to our other players to allow that type of thing unless we did it across the board.

Sorry!

But how about playing other games, particularly the dice games aside from the poker ones. I have 3-5 mates here in our flat sharing the same IP addresses when accessing your site. Would that be blocked by your site or not?

betcointm (OP)

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January 09, 2016, 02:36:23 PM

#570

Quote from: dothebeats on January 09, 2016, 02:17:00 PM

Quote from: betcointm on January 09, 2016, 12:55:30 PM

Quote from: dooglus on January 09, 2016, 12:17:43 AM

Quote from: betcointm on January 04, 2016, 01:59:33 PM

We've adjusted the Freeroll schedules:

What's your policy about two people in the same house playing?

We'd have the same IP address.

You'd be blocked from poker, unfortunately, but not our other games. Since we can't be in your flat with you making sure you're not sharing info for your hands, we have to block people on the same IP - even though you and I have spoken on the forum quite a bit and I trust you we can't make an exception here.

Sorry 'bout that.

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