Why should that be crazy? Those miners are premium items, and I paid a premium for them. I know that they have a LOT of profit margin and I don't want them to issue refunds, since they need the money to get gen2 started without preorder bs.
As far as customer satisfaction goes I would have been more than happy to get it in time with 400gh/s. I fully intended to OC them anyway...
They are barely behind, that is why. And, they are shipping 30% + in more Ghash/s - That is more compensation that is reasonable, return wise.
Tell your story to the BFL and Avalon customers (of which unfortunately I am a customer) - There is a huge chance of a successful class action there.
If you feel strongly, just start a class action lawsuit, I just don't get the feeling that many people are pissed about this.
(Perhaps if the other companies delivered we'd all be on the same side, but what KNC is doing is incredible - relative or not).
Now look here: If this was a normal b2c transaction that would be no problem at all. But since this is a b2b transaction it is part of the agreement that both sides honor the agreement. The agreement was: Pay in the first week and get your unit in September day1 day 2.
I would have had no problem with getting it as late as Friday, since Thursday was a holiday in Germany. I even called them and was assured my miner would be here Friday morning at the latest.
Also, 30% Gh/s increase was no compensation. Most of us here who know a little about that stuff knew that their margins upon margins were no fluke, they stated it that way in order to avoid the BFL desaster with lesser hashrates than promised. That said, BFL is another Company in another country. In Europe they would be in jail by now and all assets returned to their customers.
If you read the thread you will notice that I always defended them when undue bs was posted about stuff they were doing. But critique has to be mentioned where it is due. Orama posted here a lot so we know that murphys is a bitch and pretty much everything went wrong at the production. But that is not the customers fault and they should be the ones kept happy.
So I ask you, what do you - as a businessman - want more? Unhappy Customers with 4-5 Btc more due to refunds/Unhappy Customers because said refunds are only for hosted Jupiters/Unhappy Customers because day 2 orders are still not in hand OR decreased profit with your gen2 devices/november units because you gave everyone who waited more than a week for their order a discount voucher so that they can MAYBE get their 3-10 days worth of btc back themselves and are happy? That is called Customer Satisfaction and companies want it because it creates returning customers. And I for myself wont buy anymore units from them until I am a happy customer.
I'm not sure if you are taking my words personal or not. I just disagree with you (but enjoy your posts and from memory do think you were always on their side). That said, perhaps I didn't know the full story. Are you saying a September 1st or 2nd delivery? If so then I take back what I said. I thought they said shipment before October, technically even the last day of September would be valid, though not nice.
I still think the 30% or so higher hashrate is pretty huge. (We have to do the math though). But, as I mentioned above, it depends on the due date. Perhaps clarify that before I give my final verdict.
I'm not sure about the B2B part. I do follow you regarding European companies being held to a higher standard (I'm in Germany and still am shocked by the protections consumers get here. But, much deserved usually.)
At this point, I can't see buying more rigs unless there really is some chance at profitability or breaking even. It is sure a fun hobby and that is as far as I think I may take it. Have to finish and see how my GB's turn out. But thus far, very clearly, it would have been better to just buy the BTC's and it isn't even close. I think the mining market might adjust somewhat due to this, but there are other factors involved, such as preferring to mine over buy and sometimes buying isn't even a possibility...
Thx,
IAS
