the only thing I can come up with now is that your device has been assigned to you per order#/pay date....but then your unit happens to be defective....now it gets bypassed until new parts arrive for your unit, while the guy behind you lucks out, gets assigned a GOOD unit, and it gets shipped/delivered....and the rest of us suckers get passed on by.....order queue is sacred....so sacred that if you unit is bunk it gets by passed so the guy behind you keeps his position in the SACRED QUEUE?

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well that sucks ...the person whose unit was defective should be entertained first ..basic rule he paid first ....
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not saying it's right, but I have no other explaination for why one person with a later order #/pay date gets their KNC unit before someone with an earlier order #pay date.....
or why some stay "in progress" while others actually receive units who went into 'in progress' status later. Nothing makes sense but what I stated above.
order #23xx ordered and paid june 18th saturn...status "in progress" as of Monday 1am pacific time....now more that 48HRS AGO!!!!!