UPS is going to need your SSN or your business Tax ID. This has happened a lot on large S3 shipments: https://bt.irlbtc.com/view/671189.msg8068381;topicseen#msg8068381

You may want to call UPS to speed up the process.

What kills me is that the Jupiter boards had the mounting point for another power connector that no one needed. If they would have left that on the Neptune boards, there would significantly less complaints and returns. It was a pain soldering another power connector on the Neptune boards. But it made my ax1200i & ax1500i happy with 2 cables to each cube and no overheated wires or over-current problems...

This is not a good idea.  Do not mix PSUs on a single miner.

Dealt with this crap on my SP30 order the item shipped from Israel to the US in one freaking day and has been help up in customs for two days.  I had to email what is called a customs form 50 with my taxID/SSN and address.  Basically information they already had.  Then the FDA decided to also hold it another 12 more hours and the finally released it at 3.30 am today. 

Guess what lass a$$ FedEx now tells me it missed the morning sort even after they had already got the clearance at the 3.30am release.  So now I am looking at a Tuesday deliver for an item that was shipped with $300 two day intnl shipping. 

So no hashing for me over the weekend before DIF goes up to 27k that's almost $240 in lost fiat earnings basically .5BTC I could have earned.  I asked them to request Saturday deliver and still have heard nothing yet WTF.  FEDEX sux!!!

Either I will contact billing over the weekend and bitch and moan for a refund or something on the shipping and then try and get it credited to me by the hardware vendor.

long short calling FedEx is a waste of time they do stuff at their own pace.  I already knew they needed this info on Wednesday and phoned in the info , requested the form etc. but they still did not submit anything until the person that processes international orders in Memphis TN (stupid lazy southerners) called me at 8am Thursday to tell me what I already know : my item was being held by customs.  and that the needed the import form.

I emailed it to her within 45 mins and she claims she submitted it but the item was not released by customs till 3.30 am.

Its a clusterfuck bro, if not for the rising DIFF I could handle it in a relatively sane fashion but like the rest of us I'm in a race against time to ROI.

OMG!! Thank you very much for posting this info.
I asked about this on their forum, but never got a response.
At least, now I know.

On the system board for the Neptune there looks to be a MicroSD card slot on the top of the NIC controller card, is there any purpose to it?

THanks,

Because if he only used three they would likely melt!


KfC told me that they have had 0.3% of cubes returned due to burnt out power sockets; I call that acknowledging there is a problem. Given that most people will have done a work around, soldered wires to board, splitter cables and so on the returns are still around 1/300 units.

Can you imagine if 1 in 300 Ford's was burning up due to a design fault? Or 1 in 300 Dell computers?

u27

Even if that's an accurate number of returns to KnC, imagine the number of people who aren't interested in paying for and waiting for shit to ship to Sweden, to be fixed, and then shipped back.  If you're competent enough with a soldering iron you can have new plugs the next day delivered from Digikey, or solder some leads right to the board.

OMG! I paid ~USD$1400 as tax for my batch 1 Neptune...