I'm betting that Bitmain is going to tell him to file a claim with UPS!!
Yep! That is what they do I hear..though they likely will replace it....(then again I believe in the BTC fairy)
All warranties exclude physical damage. You need to chase the issue with the carrier. or atleast contact Bitmain outside of warranty claim to see if they can help you. But damn, that thing literally looks like it was run over.
oops...spoke too soon...if the above guy is correct...damn..they are gonna pass the buck on this big time
shipping company NOPE!
hosting company NOPE!
Bitmain: it left a virgin....we won't take it back NOPE!
rinse/wash/repeat