As said in the post. Go into the service requests submitted via your website and apply appropriate refunds where necessary. Then you might be able to solve this problem.

We expect an appropriate service (also for everyone else, not just us)  when using the website tool, not when we start crying out in public channels. Get your act together.

Again, this is one of the reason why you are in our opinion just one big, massive SCAM and a bunch of criminals. As you only try to give the impression of a running service, the real thing is just a joke (to use a positive description).

damn,am i really the only one got treated well by kraken.
deposited and withdrew hundred thousands dollars,never ever had a single problem.(besides server issues and that issue is also much more better than before)
deposits and withdraws always on time.they may be understaffed but they solve all problems sooner or later.

anyways,hope everyones problems get sorted soon enough.

DNA sample.

Do not given Kraken any of your money and if you have done best withdraw it or get your crypto currencies off this exchange and onto a hard wallet.

These people are criminal scam artists and will steal your money.  That is their business.

They did it to me and I can prove it.  I don’t want other people to be ripped off by these shower of c**ts so I’ll explain a little of what happened to me.

Basically I got a phone call out of the blue from a guy saying he was from kraken support and that my account had been hacked.

Now straight away I was suspicious, and did not give him any information.  At that point he was able to tell me straight up what was exactly in my account.
 and how much crypto currency I had. 

Fairly convincing but I was still suspect.  I told him I wasn’t able to talk and he asked to phone me back later.  I said ok, just to get off the phone.   He was pushing me hard to send him my passport details to secure the account.

Now as I am on the phone to this bastard I log into my account on a government secured computer at work (I was at work when he phoned).  I am able to get into my account and see what I have without any problem.

So I said to him on the phone, how come I am able to log into my account if there has been a hack?  The guy came off with some BS excuse and that was the end of the conversation.

Anyways I tried again to log into my account later that day and this time I am locked out.

So, I try and contact Kraken support and told them of the situation and that I needed access again.  About a week later Kraken get back to me and tell my that all my funds have been withdrawn in about 0.9 of a bitcoin.  At the time I had invested approx 5000 dollars in the account between ethereum, litecoin, bitcoin cash and bitcoin.

Needless to say responding a week later is terrible customer service but to also tell me I had my hard earned funds stolen, I was gutted.

I wanted to find out more from kraken and the account transactions and what exactly had happened to the stolen funds.

So I engaged in a series of email questions to their support in order to access my account again, to which they have insisted I send them government photographic ID to prove that I am the account holder.

Needless to say, given that I have reason to believe Kraken are directly involved in the scam in no way was I going to send them my government ID for them to use in other criminal scams/Identity theft.

I eventually got an email from kraken detailing the funds had been stolen from my account on the 11th October 2017. 

My phone records show that I took the 3 minute phone call from the “hackers” on the 12th October at 14.59, during which I was able to log into my account and see the funds were still there. Funny that.

Around this time (on 12th October) I also have in email from kraken to show that my login details had been changed.

I did not request this change.

The thing that I could not understand is how was someone able to get my phone number and know exactly what was in my account unless they had been given this information from Kraken.

Kraken have tried to say I have been the victim of a phishing scam without offering any evidence of such.  However I know for a fact that I ONLY logged into my account through their website and web address.  Kraken’s subsequent handling of my case and the answers to the questions I have asked over a number of weeks leave me in no doubt that they are in on the scam and the leak of my personal details, phone number, email address which hackers then used to change my login details and allegedly steal my funds, could only have come from them.

They still will not allow me access to my account even though they are well aware I am the account holder.  To me its screams scam.

Please do not let these low lifes steal your hard earned money.  I would hate to see anyone else loose their hard earned money to these pirates.  In my opinion  the CEO and board of Kaken.com should hang their heads in shame and should be in jail.  How they are still able to spout this rubbish on the website and get away with it is beyond me. 

“sailing the highs seas of success”
“kraken bitcoin exchange puts your first”

Liars and fraud-stars is what they are, stay well clear people.

As I read it his account is empty now funds are gone why would he want anything more to do with u guys ?

Also I was about to upgrade my account foolishly thinking you have fixed your website .. then I was greeted by 520 and I know I will never visit your site again.

Hi Kraken.com support team,

I have problem with logging into my Kraken.com account. Have tried to send support ticket several time but after 1 week haven't received any response and have been locked out of my account. I was told that I can get support here. I have tried to reset my password but it says:''The reset information given does not match our records or the reset expired''. what should I DO THEN?

I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.

I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.

Please help me to retrieve my account.

Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.




Please spare me your sympathy.  I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.

The problem is that he already had my personal phone number.  How is it possible he had this?  Please explain that to me and the good people on this forum given I only logged on through your web address.   

............unless someone from kraken.com gave him this information.

And also that someone was able to change my login details without my knowledge.  Please explain how that can happen?

Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam

Kraken.com still refuse to let me access the account and see the transaction history.  Even though they have been served legal notice to do so,  they now refuse to correspond with me.

And don't give me anymore shit about sending you my passport details or escalating tickets.  There is now way in hell I will be sending you people any of my government ID.  God knows what you'll do with it.

You know who I am.  Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
 
Will you give me immediate access to my account kraken? 

I am waiting to get verified on kraken.com. It's been an entire day so far and my Tier 1 and Tier 2 have not yet been verified.