You really need to fix your order placement issues!!!

Monday morning I wanted to close my ETH/EUR long position.
As usual all my sell orders failed!
Somehow one got in and the position was closed! FINALLY!

Now I look at my positions and found out that I had one short position open!!!!
The order was placed 5 minutes after my long was closed!!!!

I'm really thinking on leave kraken! I'm losing money with your mistakes!

Account credited !
I am reassured and satisfied with Kraken service support. Good job.  
I hope this will continue like this.

They require extra verification if you send funds from a German bank account.

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

well if you check the tiers you have a certain amount of money you can deposit per day ,week or month.

if you deposit more than your tier permits this money will be on hold till u get approved.

have you checked that?

Thanks For the reply
Yes I checked,   As I said  That   On the 18th I was notifyed by email, tha Iwas "Verified to Tier 2".   But now in my account at the verification page it say at Tier 1 & 2  i.e "" Processing".  and I am unable to make a deposit.   I sent an email to Support but no reply yet
Thanks again

Please escalate your ticket with this form that Dargo has posted.

Kraken support replied me and my deposit was credited after all. But now I have another problem. They blocked my account and told me that SMCB Banks NY branch called the money back. Than they gave permission to my account to trade but with a negative deposit. I asked for them the transaction paper to ask my bank about the deposit but they did't care at all. The thing they say is they are sorry we did everything to change the banks mind to not draw back the money but they couldn't change their mind. Actually I did't sent any order to may bank to cancel the swift. Even I made an order to cancel the swift how can a bank withdraw money from an account if the owner of the account doesn't let them. This is nonsense. I reallty need a detailed explanation and the transaction paper if they really sent it back to me. I am a former Bank auditor and all these things are strange for me. Kraken support is very slow and they didn't even sent me the transaction paper. Should I ask for it. If they had sent me the paper without my ask it would me better so I would be more comfortable. But now I am really frustrated about my money.
Kraken team please send me the transaction paper and please explain how the bank can take the money back from your account?
ticket # : 693050 , 696547

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

Over a month now and still no progress or update on the status of my missing withdrawal. So today I took initiative and contacted Kraken's bank (Evolve Bank and Trust) that has sent withdrawals to my bank previously. They put me into contact with the company who handles the wire transfers (Synapse). I called them and no representative was available to speak to me. So in turn I opened up a support ticket there as well in hopes of recovering my funds. I have escalated this ticket twice now with no luck after sending confirmation and proof via my bank deposits that I did not receive the funds. Its very unprofessional that I am not being updated on the status of this ticket that is currently being handled by "Alex" as it says on the site. I have been extremely patient and understanding in regards to this matter but I had to take steps to figure out what is going on because of the lack of communication. I am extremely frustrated and have not used your exchange since this issue arose and will pull out the remaining funds I have on this platform.

To all current users be forewarned and look for a new Fiat gateway.