This is now the 2nd time that a bet has been accepted, my coins are being shown as, "in play", and when I login later, my bet is nowhere to be found in my history and I do not get paid out. This has happened twice now on winning bets, one of which was for .15 btc and the one today that was for .1 btc. It has not yet happened on a losing bet. I didn't mention anything on the first one, as I figured it was a fluke and there must have been some kind of issue when the bet was made, but I have now been cheated out of over .25 btc of winnings, and this seems to be a problem that is recurring. I am not suggesting that Nitrogen is cheating anyone, and it may just be an error, but here is the fact pattern for today...
I logged into Nitrogen, which showed roughly .65 btc in my balance.
I picked 2 bets, the over on MN Twins vs. NY Yankees, and the over on the NY Mets vs. the FL Marlins and put in a bet size of .1 btc for both of them.
I clicked accept wager and I got the message that my betslip was successfully placed.
I scrolled up to the top and it said that I had .2 btc in play and my balance was down by .2 btc.
I did not click on my in play bets to confirm, but I didn't think I should have to since my inplay showed it as made.
I just logged on and my balance didn't seem right, and when I went to my bets, it only showed the Twins vs Yankees as being made. I just don't see how that is possible since the bets were made on the same betslip and showed up as inplay.
Like I said, this has now happened twice and is getting frustrating as that is quite a bit of money I have not been rewarded for bets I have made. I don't know what is happening, but I would like some answers. Of course I do not have screenshots of these events. I did not expect them to happen, especially after my in play balance was reflected appropriately, and then when I logged in later, I was taken to the login screen again and unable to view the screen where it showed as in play. Please let me know how we should proceed with this.
Thanks,
DebitMe
Hey, DebitMe. Make sure to email
support@nitrogensports.eu or create a ticket about your concern. Do PM us your Nitro ID as well. Thank you.
-Jason