Dear JulioCesar and HerrAndreas,

Here you can find more information on Market Makers.

Admissible size is the sum of all the orders on both buy and sell sides.
The spread is defined as the difference between the bid and ask prices.

For more information, please contact us at relations@hitbtc.com.

Thank you for choosing our service,
The "hitbtc" team

Dear HitBTC Users,

Regarding your numerous questions on the possible reasons of XMR payments not being processed correctly, we would like to inform you that the bug which caused the above-mentioned issue has been identified: due to a common technical issue, the transaction IDs were not sent to the XMR blockchain since 22/07/2014 11:30 UTC.

While this bug has not affected users who were withdrawing Monero to their own wallets, it affected the users who were transferring Monero directly between their accounts at different cryptocurrency exchanges, including HitBTC. The consequence being that the coins transferred directly from one exchange to another did not contain a payment ID, preventing users’ trading account from being credited.

At the present moment the problem has already been solved. We also inform you that HitBTC has cooperated with the involved exchanges on crediting users their funds.

In case you encounter any difficulties withdrawing or depositing Monero, please contact our Support team, and we will investigate the case in shortest time possible.

Regards,
the HitBTC team

Thank you.  You have resolved this manner in a way where I will be comfortable still doing business with you.

Yes.  You resolved the matter in an extremely satisfactory way.  At the onset of this problem I was concerned enough, that frankly I had chosen to limit my exposure in the future.  But as I said in that quote, I will still feel comfortable sending my money to and from your exchange after the situation had been handled so well.

I have not yet done another trade, deposit, or withdrawal on hitBtc so I cannot comment on whether everything is back to normal, but I would assume knowing the nature of the bug that it is.

I made a suggestion via email (specifically for your suggestion contest) that you include transaction information in the history.  So far there is only an "operation ID" which is internal to your service.  Had there been a transaction ID in the record available to me, I could have gone to Poloniex with this information as proof of my deposit and resolved this problem more quickly, and without opening a support ticket on your end.

But overall I think you have one of the best trading platforms on the market.

Thank you for the good service.

Hi HitBTC,

Are you still on track to add the Nxt/Fiat pairs by the 1st August?

Thanks 

please add more coins for trade

Dear Daedelus,

Sure, we still have plans to add NXT on August 1st or little earlier
Stay tuned for more updates! We will announce the NXT launch!

Thank you for choosing our service,
The HitBTC Team

Im a noob to this whole game and have been shopping around for exchanges to use. I love your guys UI and the flow of your site is really smooth. Although this guy ^^ makes a pretty valid point. Whats the reason for adding a coin with that embarrassingly little volume over many other coins? I in all honesty dont see the point unless you hold a ton of that coin? Also what is an airdrop and why is that related to a pre-mine? Wouldn't your exchange look more professional taking in coins that dont have that negative scammy aspect of premines? Just my 2 cents.. Also will your exchange have parameters in the future as to when you will add coins... like set interval dates or is it just add it at random, whenever? If at random that could lead to a lot of communities questioning your motives much like the quote above. Well best of Luck... looks like you guys got some kinks to work out. Thanks for your time in answering these questions/ concerns.

Take a look at that volume....Isra couldn't even do 20% on their good day...Your exchange looks more and more questionable every day...