Hi

I have a serious issue with HIT BTC - in fact so serious that I am beginning to wonder about how reliable HitBTC is.
I have initiated 2 usd transfers on the 24th of september (40000usd and 50000usd). That was  around 5 days b4 you had your upgrade problem. Since money has not arrived, i emailed your support department. The answers I got were ranging from from ridiculous to plain lies. For example:
"It takes our bank a while to check large outgoing transfers" (that was 9 days after my outgoing transfers have cleared my hitBtc account so i classify it as a lie). Another example "our financing department has contacted the bank, but it takes up to 5 days for the bank to reply" (classification - lie).
So can you explain what is going on? What kind of support team you have and what kind of financing department you have. How long does it take for your supoport team to walk to the office next door and blast the finance department people to solve the issue? And how long does it take your finance department people to pick up the phone and blast the bank people to find the funds? Or perhaps it is a more serious matter? One that i dont even dare think about!! Please let me know and all the good people on this forum, how is hitbtc, the most advanced cryptocurrency exchange, going to handle this matter?

Thank you