Charging 0.01btc for a withdrawal, WTF ?

Hello!! I had around 2500$ worth currencies on HITBTC. Now, my balance is showing 0. Whats happening?

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I made a transfer of neo fund from my wallet to hitbtc neo wallet and after 12 hours is still not showing up on my account. Transaction shows it went to hitbtc neo wallet. What's the problem?

But is that a screenshot from HitBTC?

Usually I use bittrex, but their neo wallet is down for a while. I have an account on hitbtc, that's why i thought it's a good idea to use this exchange. If I knew what i know now, i would have tried to find other exchange...

Once Bittrex has re-enable there Neo wallet if you want to keep your Neo on an exchange use Binance or Kucoin, they both give the GAS generated by your Neo, Bittrex do not.

This is a terrible situation for sure. Shocking imo. You seem to stay quite calm under all this, which is ofc good because only looking for the solution right now. Wish you all the best!

HitBTC has been locking people out of their funds for quite some time, using various techniques. So, at this point, it's very likely that they are not solvent and just trying to keep the thing going for as long as possible by stalling. What makes me wonder is that they haven't made any honest statement about this for this long. At one point, tried to blame delays on overloaded blockchains. I suppose some poor souls fall for it, the fact that they want to blame a 1 month delay on a blockchain is pathetic.
If you check r/hitbtc, there are 100's complaints about this for months, and yet they've managed to stay in business somehow.

I made many support tickets so far but they don't answer me. They never answer nobody I think. This is very bad for such a great exchange platform. They are losing customers only for this attitude.