C-CEX holidays vacations!
From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after January, 20. We may resume normal service earlier.
Happy upcoming holidays!!!
My Ticket ID: 522444 hasn't resolved yet, waiting since 31st October 2017 for Ethereum deposit.
Support:
Hello!
1. Please, make sure you are sending your deposit to your ETH deposit address which is 0x8bd0224a621ae6965dda5f7081f5d15872166b74.
2. Please, make sure you can see confirmations of your transaction in block explorer.
If your deposit met those above conditions - please, reply in this ticket. Otherwise we will not be able to post your deposit.
Have a good day! Let us know if there is anything else we can help you with. Thanks!
2017-10-31 20:10:03
[Trader] adilcnn:
Hi,
1. I confirm that I want to send my said deposit to 0x8bd0224a621ae6965dda5f7081f5d15872166b74
2. I can see the confirmations on block explorer.
Regards,
2017-10-31 20:58:06
[Trader] adilcnn:
Dear I still didnt get the above deposit!
2017-11-01 01:08:47
[Trader] Support:
Hello! Our Ethereum wallet a bit late from current top block and syncs slow because of high TX load. Please, give it some time (6-12 hours) and we will be able to resolve this issue.
2017-11-01 13:28:35
