Hello,
I have been filling support ticket
As you open your ticket without authorization all answers goes to e-mail you provide. Most probably there is a problem with receiving our answers on your side. We have lot's of outlook e-mails and they work fine. Please, try to sort out possible issues with your mailbox. In case you can't resolve it - please, contact us by e-mail "
s@c-cex.com" and we will do our best to help you.