Documents they asked:

@defran I'm really sorry for the delay with your withdrawal while checks were carried out, and i'm really glad it's now been processed. The documents that were requested as proof of identity are fairly common across the industry for KYC requests, we do this to ensure that our players funds are secure when certain red flags are raised.

@N1CKH0LAS Thanks very much for the kind words and feedback! We are working to improve our live betting options with a few big updates planned over the next few months, i'll post in here when i'm allowed to give share details  

Have a great day!

Ronnie @ Cloudbet

It was a site where I made a lot of bets at the time but I did not have any problems at that time. Now, I look forward to a development that seems to be the only problem is that the payments lay a little late, only this situation has improved.

This sportsbook could be so much better. I've been betting here for years and thrown thousands of dollars and now that I win a big bet its been pending grading forever.. But yet when I ask them. To. Check a losing result they can right away..

I talk to live chat same recycled excuse. We will escalate the issue and get back to you.. They never do... Customer service is rude.. Especially Roy.. After 3 years at this shit hole I will be leaving to places that pay out.

What like Nitrogen that took 12 hours to process my withdrawal? Whereas cloudbet does is quickly. You and nitrogen have one thing in common. Negative feedback and both scamming businesses. You know nothing about licenses and you tell other how to run businesses. Clown.

Sorry for the lack of posts over the last couple of days, I was off work on Tuesday and working on a few campaign plans yesterday. I'll try to wrap up all the responses below.


@Patatas Any data we receive from KYC requests is stored securely and is only used by Cloudbet, never shared with any third parties. We respect our player's need for privacy and only take these steps when there are serious concerns raised about the security of a member's account. We also comply with all requests for data removal.


@SportsClapper Sorry to hear you have had a bad experience recently, last month we made some changes to our sportsbook which added a lot of new features but also brought up a few issues in regards to grading on specific events. We made an announcement at the time and have been manually checking and regrading any reported issues while our teams work on a longterm fix. If you experience any issues with this please contact support or drop me a line here or @Cloudbet on Twitter and we'll get it resolved for you asap.


@defran Unfortunately I don't have access to player accounts so cannot see the results of the investigation directly (for player privacy), our support teams should have contacted you directly via email regarding this. Please let me know if this is not the case and I'll follow up for you.


@game-protect The few people who have experienced delays who post on the forum are an unfortunate exception, and part of the reason I am active on here is to catch anything that falls between the cracks. We process a huge amount of withdrawals every day and 80-90% are processed instantly via our automatic system.



I can understand that you need to spam the forums to try and generate business and push your affiliate links, but resorting to personal attacks against staff comes across a little petty.


@hlyzy89 I'm really sorry to hear you are still waiting on a response from support, I'll pass on your details and request that your payment is made immediately as a priority.


Thanks very much,

Ronnie @ Cloudbet

@vd309 The x30 rollover only applies to casino rather than sportsbook, but thank you for pointing it out - I'll ask our team to edit the Birthday Bash T&Cs to make them more clear 

Outside of this promotion our usual rollover is just x1.

Thanks very much,

Ronnie @ Cloudbet

Nice promotion, I haven't used BCH before, do you have any info on best places to buy bitcoin cash so I can get some ready to deposit tomorrow? 

Thanks Ronnie - great article! Really looking forward to it tomorrow now

This year Cloudbet became the first online crypto sportsbook and casino to honour the fork by crediting our players with free bitcoin cash equal to their bitcoin balance.

Today marks the anniversary of the Bitcoin Cash fork, and to celebrate, for 24 hours only, we are matching all deposits of BCH at Cloudbet!

Deposit now and double your money!

Details here

Ronnie @ Cloudbet