They just sent email investigation shown more than 1 account per IP/household and that account will be frozen and that decision is final.
I dont have problem with them closing the account as long as they payout my balance. I deposited fking 0.18btc which isnt alot and worked my ass of to get it up to this amount and now they dont want to pay it?
As I said, I can provide full documentation for my account and also my friend can do the same. We can provide tickets for Euroleague final four basket when we were together and connected over same IP(As in Serbia I didnt have internet) and I really wont let this go as it's ridicilous acussation and am willing up to take it on court or to whomever they respond to.
I am waiting to see if they can move balance from locked account to "my other one(in fact my friends) or payitout.
Will keep u posted.
The rule not more than 1 account per IP is nonsense, because if you connect to the internet with public wifi for example, then several customers can have the same IP. Or if you visit friends like you said, then several people have the same IP.
But same IP does not necessarily mean it is the same account holder, because you use different pcs and they usually make a fingerprint of your pc. And if you usually have a different IP and only temporary while visiting your friend have another one, then this confirms that the friend's IP is not yours and it is not your account.
However, cloudbet is shady, there are regularly complaints about people waiting for withdrawals and there are also some scam accusations!
I repeatedly ask them for their license and they did not show it. So from a juridical point of view, if they operate illegal without a license, then they have no juridical valid terms and conditions and their claim not more than 1 account per IP/household is baseless.
Countless victims cry in the forum to hire a lawyer and sue them, but finally no one does and they know it and it is +EV for them to simply ignore you.
However, if someone loves to play at cloudbet, then you need to be prepared to pay the price! Or in your case and considering the high amount it would be worth to enforce your claim, but based on my experience the problem is the mindset!
