I have deposet 1115 starbase token and the transaction confirmed  but I can not see the tokens in my balance
transaction link: https://etherscan.io/tx/0x1e46a31344d5e43ee00a46e8e7e5632e16eb64026882caed7450a991eaee1179
 

Why hitbtc does'nt make an advice before deposit? The site still continue to accept deposit and the wallet is green !
I'm scared to say good bye to 2K dollar

Hello i have problem  to deposit missing KBR, since 21/01/2018
I already have a 3 ticket in support , but never received not one response with 21.01.2018.
I think isn't normal.
This is the first and last time when I use this is  scam exchange

I've been using hitbtc exchange since the the start of my trading, at first i think this would be one of the best exchange but i was wrong, now that my deposited coins never appeared in my account, i already email their support regarding this but no response. Am i only the one facing this kind of problem?

Should remove this thread just like they remove our ticket on their forum.

Advance ... in what way... scamming people money and not answering the request.

Jan-12-2018 09:26:33 AM +UTC send 199.92333635 propy from liqui exchange to adres 0x0ba6adfcac26f7678ae8814a243c776d08dc3ddd
(0x0fa86c33898441e85d358c42fc08e4c04ad077b0747bf51ddd0bd95ac2c49fec) stil didnt get on hitbtc, Ticket ID #184622. HELP!!!

Hey hitBTC, trxHash: 0x0b59af78d0ef337201895eae93ce8e197bf388b481dd49500517d342058cda1d
Ticket #214346

How can you possibly be in crypto since 2013 and not have created code to properly looking into a JSON object correctly to dissect the actual amount of coins involved in the transaction?

I transferred from Cryptopia to you directly. Valid process. Only one address offered by you, and no "advanced" properties from Cryptopia. Just a simple transfer with email confirmation. What the f*&$ else can we do to make it work?

You receive a transaction via blochain. It is simple JSON with an internal JSON object, a dictionary with a dictionary. Your code accepts this, breaks it down, and creates a double-entry into your sub-system that feeds my account and your liability. Seems simple. I know, i have created a budgeting system that tracked $30b.

Yet your "advanced" system deposited +0, yes, +0 KBR into my account.

Seriously, it would seem you need to hire: a) more creative coders, b) more support staff.

thank you for listening and acting.

For any coins getting message 'Currency operations not available'
for transfer or withdrawal.

According to health page all wallets are fine. Problem is for any coin. basically i can't withdraw any money at all.

Anyone else facing the same issue?

For HitBTC support - Ticket ID #220947, please help. A lot of money in the account, i'm very worried.

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and  a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them,  again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team


after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

   
12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team