The match Chelsea vs M.City had a bet like this: Chelsea win + under 2,5 total goals. Odds: 4,7. Max bet limit: 2,66BTC
I found great value in this bet, so I placed 2BTC. This bet was placed 5min before the match start, as soon as confirmed, I closed the tabs and watched the game.
Key point: Bet max limit 2,66BTC
After the first 45min both teams score 1 goal each = I will lose the bet.
I do my regular and look for other picks, but soon I realize my account balance is shorter then what it should have been, I look at my transaction history and see this:
2BTC sent to Directbet
and 3 seconds later
2BTC sent to Directbet
totaling 4BTC.
The bet max limit was 2,66BTC so even if I would have won, the bet would have been voided, right?! YES!
First I thought it was double spend by the blockchain, then I looked deeper, it seemed like my transaction request either got sent twice or it was processed twice. I dont know why. One explanation could be blockchain wallet have been buggy all day or im using it over Tor for better security.
This is clearly an honest mistake not even made by me, but the mechanism of the wallet im using. Even if the bet would have been a win, I would not have won, because of void.
Both of your bets were confirmed and therefore they both have to stand.
Since your bets were transferred in two separate transactions, they were handled separately and are considered two different bets, each within the betting limit.
Besides, it is possible to bet more than the maximum advised anyhow, as explained in more details here :
http://www.directbet.eu/FAQ.cshtml#MaxBetIf we were unable to confirm the second bet for the reason that its stake is too high, it would have been rejected and refunded immediately with an appropriate message.
But this was not the case here, as both of your bets were confirmed instantly, and this was indicated in the Bet Status page.
As noted in our help pages and rules, after sending your bet transfer you need to refresh the Bet Status page until your bet is either confirmed or rejected. In this case you would have seen both transfers were confirmed in seconds.
Had you notified us right away, before the start of the game, that you had two bets confirmed but wanted only one, there was a chance we could have canceled one of the bets if we received your cancellation request before the start of the event. But unfortunately you notified us on the duplicated bet when the game was about to end. We can not cancel bets in-play under any circumstances. We have a strict policy on that because if and when your misplaced bet wins before we get the chance to handle the cancellation request, it pays off automatically despite the fact that it was placed in error, and we can not be in a position where we pay out winning bets that were placed by mistake but cancel them otherwise.
For future betting, please make sure your bets are either confirmed or rejected before leaving the Bet Status page, and notify us right away if there is a problem.
