Well, that's one interpretation.  Who's willing to bet that if the exchange rate was $2,000/BTC, they'd interpret it differently?

The Mini Titans were listed in USD, not Bitcoin.
https://www.kncminer.com/categories/litecoin-mining-hardware^{archive.today}

Payment in Bitcoin was processed via Bitpay
https://www.kncminer.com/pages/payment^{archive.today}

Bitpay largely acts as an instant exchange intermediary.  I.e. a customer pays Bitcoin to Bitpay, and Bitpay pays fiat to the merchant.
One could argue that no Bitcoin was paid to KnC (unless they were one of the few accepting direct BTC payments via Bitpay).

Bitpay allows merchants to process refunds through them in either fiat or Bitcoin, but suggest "refund the amount of the initial purchase in the currency in which the item was priced".
https://bitpay.com/legal^{archive.today}
In this case, that would be USD, not Bitcoin - but it's only a suggestion by Bitpay.

Bitpay requires merchants to post a clear refund policy.
KnC's refund policy only covers defective items under warranty, not non-delivery.  The refund policy for defective items states "As an exclusive remedy for any covered warranty claim, KnCMiner may choose to (i) re-deliver new products, (ii) repair the defected Product or (iii) offer cash refund."
https://www.kncminer.com/pages/tandc^{archive.today}
Depending on locale, Bitcoin may not be considered 'cash' under such a provision.

However, this may be moot as a bunch of later terms basically come down to "we can choose to deliver it whenever we please, and when we send it out for delivery it's not even our responsibility anymore", via constructs that put all the risk and responsibility with the customer, rather than the merchant.

Payment in USD was processed via bank transfer.
Unknown: In this instance, banks function as the intermediary.  Somebody in China would pay a certain amount of CNY to the bank in order to fulfill a particular USD payment.  Would KnCMiner argue similarly that they would refund the customer in CNY?

Regardless, let the lawyers figure it all out - but it should be clear that KnC doesn't really care.. they're doing quite well and are happy to screw over any old customers as they're no longer dependent on that business anyway.  If they really wanted, they could make it all go away by throwing money at people, but right now they might as well string people along and do the minimum possible and allowed.

Makes me sad, but such is business.

Did they actually changed their minds after claiming 1000000 times that there are no refunds for the Titans and By the Swedish law they don't have to refund you since you are a Business company and not a private customer ?!!?




This is the guy you are looking for - magnus.daar@riseco.se

Me too fight it
And go to hell knc

These is awful
The Sam cole and other at knc is not boys with balls
Is girls with pussy final
That is sad


Go fuck mother fucker Sam cole

Neptune refunds were paid in fiat value of the Neptune correct?  I know I can find it, just trying to collect as much information as i can and thought I'd save a little time and ask. Thanks

So I finally got my long awaited bonus miner a week or two before easter only to find out that it was a PoS. The fans were not strong enough to do very much of anything, but I had the miners in a warehouse at 12 degrees celsius (don't know what that is in fahrenheit or zargons) so they should have been fine. But no, 4 out of 5 cubes overheated and turned off sections. So I was planning to get some new fans, some cooling pads for the power regulators and put some new cooling paste on the chips, but until then I would just run them heavily underclocked.

However during the easter holidays the whole miner just dropped off the grid. When I came to the site all the PSUs were running, so no major power failure like I saw on the Jupiter I have. Eventually I disconnected all the miners from the controller board and the board started flashing its lights at startup. I was hopeful. But the router never found the controller/Neptune. I suspect it might be the beagle (I have never seen such a scruffy beagle in my life, it looks like it had a lobotomy), but I don't know.

Does anyone have any ideas? If it can be fixed, what fans should I get?

When the controller flashes on boot.  Is it 3 short white or 1 longer white?  If it's 3, the controller is bad.  If none, then more likely bbb.  I have been able to use a new bbb on the controller board and it seems to work just fine.  I've also picked up some spare controller boards from folks getting rid of jupiter, saturn & mercury units.

I didn't bring the miner with me. I was in kind of in a hurry when I was at the site. I 'll check next time I'm there. BTW I have a Mercury with a fully functional controller board. Any link to how I can get that to play nice with the Neptune cubes?

I emailed Magnus Daar yesterday. Hopefully I'll get a response on monday. Perhaps he doing a lot of knc cases. But one of them are this where knc emailed and said that they couldn't deliver the Titan because of "technical issues in the selection process".
That's about the bonus miner were people choose a Titan instead of a Neptune.

As I said, I haven't talked to him yet. But I heard from another one that if there are more then 20 people in this case. The lawyer will take the cost's in the trial, if there will be one.

my bonus neptune comes with one faulty box, and knc said that the bonus neppy has no warranty, but they are willing to fix the faulty part, on the condition that I can pay for the shipment fees. i feel sick.