Obviously, claims alone arent enough; they have to provide valid evidence. And even if they contact support and provide screenshots that only show the chat history regarding their complaint, thats still not enough. After all, anyone can claim that a casino is cheating and so on. For example, I could go to a forum, find the Ann Casino thread, and immediately accuse them of being scammers.
The casino certainly wont respond to people who complain but dont provide evidence, and usually, when someones account is suspended or something similar happens, the casino will verify the situation and provide a reason. Often, people arent aware of the mistakes theyve made that caused problems with their accounts.
That's right and the forum is not where customer support will be given to users, at least it is not a main place for customer support. Complaints, accusations need to be given with details to make it looks "valid" but surely valid or not, it needs to be verified by the casino too.
There are many scam accusations from newbies against casinos, not only against 1win, finally were proven as invalid. It's not strange fact about newbies' scam accusations in this forum, but I don't conclude that if a newbie makes a scam accusation, it's automatically invalid. Evidence is important and needs to be provided in the scam accusation thread/ post.