Yeah I got confirmation that I had passed it:

Verification Approved
Your verification has been approved. You’re all set to proceed.

Completed it almost instantly, so I'm not sure what the delay is now.
I want to wait for a reply before making any accusations but no other site has made me wait this long before except nitro who scammed everyone

They are pretty bad in support and in fast withdraw, since the start they make you wait a lot, plus after a few wins and little withdraws they start to ask the kyc, i avoid to play with them since that, and worst of all they didnt response here in the forum, or at least hear what the players said about them to improve their service.

Well, since your KYC is completed that's a good news I believe. Were you able to withdraw your funds or even after KYC you haven't got any funds?

That is what I am saying, they might not have a good start and they're going through tough opponents. But if they stick around, I am sure that they can make it. They've been qualified to this huge prize pool tournament and that only tells one thing, they were one of the great teams that's able to qualify. But this rough if going to be tougher than before for becoming a tier 1 team because this isn't just the normal competition that they have participated from tier 2 and 3 tours.

Well, this is bad, you completed the KYC verification 8 days ago and sent a new withdrawal request a day after which I suppose was seven days ago, and up until now, the withdrawal request hasn't been processed, this is bad but I will like to know if you have tried contacting the customer care service?

If you have, what did they say is the reason for the delay? Or haven't they responded?
But if you haven't contacted the customer care support, I would advice you do, possibly they should be something wrong somewhere which needs fixing, or perhaps they must have overlooked your request since I guess your withdrawal request must have been placed on a manual verification mode.
And also be sure you are not on a phishing version of 1win site - well, I am just trying to consider all possibilities anyways.

Any time I contact their support (as a VIP customer also) they instantly tell me to contact provided email: <security@1win.social> and close the chat
Then this email I have been waiting over a week for a reply

I am using the official 1win site for sure not a phishing site


Their live chat support does not seem helpful, they just tell me to contact the email

This is sad. There’s really no reason for the delay anymore since the KYC was already approved, which was the only requirement for them to process the withdrawal. Making a user wait that long without a clear and valid explanation is not acceptable, even for a legitimate casino.

it reminds me now of this thread ---  Delaying payout from casinos, Intentionally or not?

I came here to share an experience of my friend who signed up on 1win with my invitation just to join the Poker tournaments hosted in the forum ( I guess they are no longer active now) However, this friend kept playing on the platform making deposits with crypto mainly and never had issues with withdrawing his winnings p.

Well, not longer when he discovered new local payment method for depositing, he tried to deposit and everything went good and fast. Then when he went to withdraw his earnings, he told me that it’s been three days without any updates on the pending transaction.

After reading only the last replies in here, I guess not just my friend who has this delayed withdrawal in different methods. I think it’s not a good thing for a casino this size.

https://i.ibb.co/35JcDHBs/1win.png

https://i.ibb.co/KxQ34djw/1win-withdrawal.png

https://i.ibb.co/qFLWQt8F/kyc-complete.png

I dont have live chats because they dont save. but i can assure you they just direct me to the email and close the chat

I see you're offering to help, but I'm not sure if you're an official representative from 1win or not. If you really work there, you should be able to coordinate directly with the relevant department that handles these issues without needing to ask for players user ID.

I'm worried about giving my 1win ID to someone who might not be from the official team. For security reasons, it's better to contact customer support through their official website and email.

I also hope supergambler11's issue gets resolved quickly since this is about a lot of money, even though the KYC process has already been completed.