Hello!
I have the following problem, here is what I did:
1) installed the Android App from the Play-Store
2) Got it installed, and went through the first steps until it showed the passphrase (12 words I guess)
3) at this point my phone restarted and I could not finish registration process and didn't have the time to copy the passphrase (probably not related to the GemsApp)
Now I have the problem, that I didn't got through all of the "registration" process.
When I open GetGems, it shows the username I did chose, but if I go to the GetGemsWallet, it shows me no coins (not 0, but no number at all, and after around 2 seconds it says "The specified user was not found".
I am not sure what I am "allowed" to do, so that the systems do not identify my as cheating the system if I try to logout and then see what I can do from there?
What is safe to do?
- Log out (and register as a new user... does this option even exist?) ?
- uninstall and reinstall the app
- any other way?
I have the same problem just reinstall the app maybe if you don't have the seed of your first username it will be lost and have to pick up new one i don´t really know because in my case i do have the seed.