There is a temporary problem(only ETH), I learned the problem. The support unit answered.
"As I see you made withdrawal in Ethereum. At this moment there is an issue with ethereum, our technical team is working to fix the issue. As soon as it is done we will contact you via email. No need to worry, your funds are safe."
Glad they did already respond on to your problem and dont worry they will surely fix that just have patience and let the team do resolve the issue with Etherium. Funds are really safe and theres no need to worry about that they will credit it once its fixed.