Hello,
After making two bets today, Cloudbet deducted much more money/Bitcoin from my balance than what I risked with my bets. So, as of now, CloudBet has taken Bitcoin from me for no reason. I have sent an email to customer support asking why this would happen and for it to get fixed. I haven't heard back yet. If there is a CloudBet person on this forum, I'd love to know what happened and how I can get my balance corrected.
The other problem is that I don't see on CloudBet where I can see a running historical total of my balance after each bet. So, I'm working off my memory as to what my balance was before CloudBet took my Bitcoin and what it should be, although I'm pretty sure i know about what it was and should be.
Thank you, Paul.
Really? I'm not getting anything but negative reviews on this site from this thread. I placed one winning bet and there was a delay before winning amount got credited to my account. I've withdrew my money and won't be placing any bet on this site until they fix all these long delays and error.
I apologize for my post. It was an error on my end. However, I did send an email to customer support about this. They responded quickly to acknowledge they received my email but did not respond for several hours after that. After about 6 hours, i emailed them back to say it ws my mistake and they sent an email back quickly acknowledging receipt of that email. I did have an issue with them before regarding a mistake I made with a betting amount and asking them if they'd correct it before the game started and I didn't get a response for several hours.
So, disregard the issue with my balance, but they don't seem to be quick about responding to customer support issues in my experience.
