No 24/7 support again?? I submitted a withdrawal but i don't receive the withdrawal confirmation email, what's wrong? But I can get the email of support.
keep us updated on whether everything will be solved or not, it has a big history and its sad to see that they have such poor support
no yet, the support is bad, don't know the difference between nickname and username, and they replied to me and said my email is not for that username, too ridiculous, to prove the support is wrong, I clicked reset password, and I clicked that link, the my username was logged in, it means that my username: fox19891989 and email:
fox19891989@hotmail.com is the same account, but they claimed my withdrawal request is not connected to that account...
oh the problems are real, i think i will avoid this one in the furture, thank you that you have written about your problem
This is a great example and we are glad you wrote about it here fox. As you know, you created one account at Betcoin with an email. You then created another account at Betcoin without an email. You then requested a withdrawal to the account that didn't have the email and complained that you didn't receive an email confirmation. Of course you didn't receive an email confirmation because there was no email on that account. We then asked you for an email to put on that account and you gave us an email that is on your other account and then complained about support again.
Support has walked you through this entire process and been monitored by multiple levels. It's very clear in these situations no matter what is done you will say that support is bad, however had you not multi-accounted or provided an email address that wasn't associated with your other account this would have been solved very quickly.
Also, for the record, a username is what you use to login and your nickname is what shows at the table.
Lastly the withdrawal was sent but you will not receive the confirmation email for that either because there is no email on this account. We are here anytime for you. Make sure to get us an email address for expedited withdrawals.
firstly, i get the payment, cheers. But i can't understand you said my account at betcoin without an email, this username: fox19891989 should be registered via
fox19891989@hotmail.com, because when I clicked reset password, and I clicked that link, the my username: fox19891989 was logged in, it means that my username: fox19891989 and email:
fox19891989@hotmail.com is the same account.
So what's the solution for future withdrawal? Do I need to change my email or do other things? Because i don't receive email in
fox19891989@hotmail.comEDIT: I submitted an email to support and they added a new email to my account, and I tried to withdraw, this time I got withdrawal confirmation email instantly, so I won't have any withdrawal issue in the future anymore. PS: fast payment.
