Still waiting here also

sunino, our technical team is reviewing your case; once BRD tokens are available on Freewallet, our support reps will notify you.

Thank you for the update

I have some nxt intro your APP wallet, now my question is
Where is my ignis?

Cryptomosh112, please see our reply to another post you made here.

bgbaster, Freewallet switched to the new Bitcoin Cash address format on January, 17th; your BCH address was automatically updated. Please use the new address format for sending and receiving your BCH to avoid any transaction issues. Unfortunately, it's not possible to monitor transactions sent to old addresses, so if someone made a transaction to your 'old' BCH address, please contact our support: we'll retrieve the funds for you. Looks like you've already made a couple of tickets regarding these transactions though, they are being processed now.

New addresses are safer and more reliable, which is why we'll be switching to them completely in the future. However, you can still send your BCH to both new and old addresses from Freewallet.

I still think they are a SCAM!
Just a covert one that's all
I purchased carVertical tokens in ICO 4 weeks ago that never reached my
address. Instead, they landed in a so called "cold storage" in one of the Freewallet Etherium
addresses here:
https://etherscan.io/address/0x7ed1e469fcb3ee19c0366d829e291451be638e59

hash: 702133831514fd0798be45c2abf216feaedb546199313231bb8515e2804c3722
user ID: 92de9e8b

Since then they have been inaccessible. The support team kept promising me resolution
in weeks and recently changed they pitch to months! Tokens have been unblocked by the issuer,
became movable and tradeable on exchanges and all I am getting from the 'support' is standard
cliched replies.
Please note, that that was not a cross-chain transaction. cV tokens are ERC20 tokens and
compatible with etherium blockchain therefore are easily transferable from one address to
another.
My theory is that Freewallet staff simply exhaust people and make them let go of their money and stop
chasing it eventually.
There is a closed group of a 100 odd people on Facebook called Freewallet Victims. Please join if you suffered
from Freewallet's fraud as well.
With the support or others in that group, I have submitted a formal complain to Google Play store with the request to review the app operations and suspend the downloads of Etherium Wallet on Google Play platform until the full resolution of the conflicts.

For those of you who are still using this wallet - STOP! Don't wait for the lightning to strike!
I am not expecting to ever get my tokens back to be honest. I just want to give a fair warning for those who
still believe it is a legit company. it is not. If you read the negative reviews and comments, Freewallet only
resolute the issues of and placate those customers who are particularly vocal and active against them in social media.
Everybody else are just sucking it up.

Cheers!

Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

It is extremely difficult to do so. Their private key may be generated by program that they themselves do not know.

In bittrex, such cross currency exchange, cost programmers' time. So it's efficient to give the token once it's supported so as to do it "all at once".

You are making people pay for your mistake.