UPD: Due to the high volatility of both currencies being exchanged, the discrepancy between the expected and actual result took place. Please accept ours and our exchange partner's apologies for this incident.
We'll update you on the decision made in this regard.

Them is big scammer !!!
them will steal your all coin ,and blocked your account !!
and forcing your provide your private information to them !!
DO NOT USE THIS WALLET !!
i already lost my bitcoin , warning other people don't use it !

Do not give to withdraw coins for 24 hours ...

A wallet that allows registration without verification that blocks accounts without reasons once the customer deposits money and blackmails them to give their documents is a very suspicious one. Keep doing this and you will be ruined.

ZEC sending has been down for almost a week due to "maintenance". No one can convert or send.  When is this going to be back online? (Your response will be "We are working very hard to get this back as soon as possible.") You can't lock out access to funds due to "maintenance" for this amount of time and expect people to use your service with confidence.

Hello ViperGuy,

All ZEC operations have resumed a while ago.

I just spent a few hours exchanging emails with your support team and still have nothing. The last email I sent still has no response. My password doesn't work and when I attempt to reset the password there is no place to input the security code you send me. Literally no place to put the security code. After atleast a dozen emails there is still not an answer to the VERY SIMPLE question...where does this security code go. You'd think that could be handled in one single email. I feel like I'm being run in circles intentionally and unless you can answer this VERY SIMPLE question I don't think you can change my mind.

Thanks, I see that it is working as of this morning.

To all the users that are currently using Freewallet or contemplating using their service, I don't agree that it is a scam. I have been using their app for almost a year now for converting alt coins to BTC. I have had an instance were a transaction of $50 worth of BCH got lost for months because of a technical issue with changing address format (That I could have avoided if I payed attention to the posted notice in the app), but I did eventually get it back. Yes, they have issues, but they do eventually solve them.  I have never been scammed by them and have no reason to believe they are a scam.  I mine directly into Freewallet because it's convenient and relatively quick to convert from one coin to another then send to my Coinbase account. My word of caution would only be to not store large sums of coin because sometimes you can be locked out from sending or converting from a specific coin for days or even weeks. I will say I have never been locked out of all coins nor have I ever seen their service go entirely down for more than a few minutes or hours. My other suggestion is to always read the posted "Family News" notices in the app each day before doing a transaction, it might save you trouble if you know ahead of time which coin is down for maintenance or what change you need to make note of before receiving or sending funds. Freewallet has their issues, but they are not a scam. Their service has saved me so much time and effort as a miner over the past year that I think it's worth dealing with the hiccups along the way.

Hi , I sent yesterday 250 EOS from Bitfinex to Freewallet to test how it works , and then ? surprise ! I´m not able anymore to send them back or to send to other wallet ! I wrote to support and here is what they answered to me :

(P.S. My EOS are registered they from Bitfinex and bought after in August - September 2018 )

The question is what should I do now to take my eos out from this shit wallet



--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello Stana,
Thank you for your query!
 Let us remind that Block.one has stopped distributing EOS.
Further opportunities related to EOS tokens depend on if a blockchain on EOS.IO Platform. We'll also take a snapshot of the EOS blockchain at the time the EOS tokens are frozen, to guarantee that all Freewallet EOS holders can claim the new coins if any are created and Freewallet supports them.
However, there is still not enough information about the future state of EOS. Please monitor the situation around the possibilities of a new blockchain on EOS.IO Platform.
Please stay tuned and follow us on Twitter (https://twitter.com/freewalletorg) and Facebook (https://www.facebook.com/freewallet.org) for the most recent news

Best regards,
Phillip,

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

sorry i don´t understand , this 250 eos what I have on freewallet ihave bought in bitfinex , i have trasfert to freewallet from bitfinex , i have this 250 eos on freewallet , whay from other platform I can transfer and from freewallet I can´t .

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stana,
Currently, we are still testing the new EOS platform.
Our users will be notified once the usual operation flow is resumed.
Please be patient. There is no need to worry.

Best regards,
Richard,

Hi Raul,

In order to see your balance, you need to log out and and log in the account associated with Facebook.

You have created 2 accounts in Freewallet and transferred funds from one account to another. You don’t see the EOS balance because you logged in the account with 0 balance. You can find more details about the procedure in your email inbox.

If the issue has been resolved, please update the post. Thanks!