Hi Freewallet. You guys have been playing games and jerking me around for 4 months trying to get BNB refunded.
As of now, they are supposedly sitting in the android version of the wallet. However, when I click "send" in the wallet to withdraw the funds, the screen goes black and the app presumedly freezes. I've tried on several emulators and on a friends Android phone and the result is always the same...
Meanwhile, I email support and get a response 24 hrs later asking for a screen shot... GUYS, THE SCREEN IS BLACK. There's nothing to screenshot.
I need these tokens now, not in another 4 months when you fix this bug. Please... convert them to eth for me so I can access in the Apple wallet or send the BNB to the address I designated in the support chat. This isn't rocket surgery. My friends and I will be leaving 1 negative review in the app store each day, until I have my Tokens.
To anyone else experiencing issues, I suggest you go leave a 1 star review right now. They have a surprisingly low number of reviews, and if we all leave a bad review, the app should get pulled from the app store fairly quickly. Maybe that will force them to address serious flaws in their software and support. Enough is enough. How many people have lost money because these guys can't get their shit together.
My ID is 572d9b9
Fix my shit yo! Dedicate 1 person to work with me to resolve this in a timely manner, that answers my messages. Do whatever you need to do to get me my tokens. Being friendly in the support chat isn't enough... when you hold someone's funds and make excuses it looks supper f'n scammy.
Hi Michael, sorry to hear you're disappointed! Your BNB tokens became available in the Token Wallet app as soon as the support for BNB tokens was added. If you're having issues with sending out your BNB, please get back to our support team and provide more information on your attempted transaction.
For example, if you received a request for a screenshot, obviously, a black screen wouldn't be of much use. However, a screenshot of the app BEFORE you hit the Send button will give us the idea of how much BNB you're sending and the address this transaction is supposed to go. Also, since you're messaging us from your Apple device, we would need more details on the Android device you're using, such as the make & model of it, your OS, app version, etc. Our support reps will request all extra details we need for the research in the in-app chat. With your help, we'll be able to find out what the reason for this issue is and fix it ASAP.
Finally, submitting fake reviews is against both Google Play and App Store regulations. And taking time to respond to such reviews doesn't actually help our support reps concentrate on resolving your issue. What does help in your case is working along with our support team and providing us with the requested information so that we could make sure your transaction goes through without any issues. Thanks on advance!
No one requested this info dude. They asked for screenshot, which I provided. In response to the screen shot, the guy actually just repeated that I should try to use the Android app. I've used 4 different phones at this point to try and transfer the funds. it's 313 BNB and there's no option to change the amount. I click send -> continue -> app freezes/black screen... always the same result.
Your support team isn't helping me. They are actively dodging and refusing to help. I need someone with some competence to to take a look and help me fix this...
I've provided an address in the support chat that the tokens can be sent to, so it would be nice if you could just process the transfer on your end instead of dodging me and continuing to say "when x becomes available" bla bnla bla .. come on dude, that's why you guys look like you're scamming.
Just process the transfer for me and I'll gladly remove my negative review.
If you refuse to help me, I will continue to escalate this, including reporting your app/company to the attorney general of the state where your LLC is registered, reporting your app/company to FinCEN, and report your app/company to the FTC, as well as discuss legal action with my attorney. FinCEN is no joke and you should take this very seriously. 1 complaint could put your company in a world of trouble. I'm also going to discuss this with Apple tomorrow. What's it going to take to get real help?
I'd rather you just help me fix the issue though and transfer my funds.
BTW, none of the reviews of are fake, you fucking prick. I asked my friends to review your shit app, and they all agree IT SUCKS! They would only be fake if they didn't actually download your shitty app and try it, and come to the honest conclusion that, yes.. it does in fact suck ass, which it does.
Having friends review your shitty app DOES HELP prevent other suckers from going through this BS with you jerks!
The fact that it takes your support staff 24 hrs to respond to each inquiry means that that this could take another 4 months. This is ridiculous and you are truly a piece of fucking shit.
