Hi everyone,
Freewallet.org suspended my account without any explanation. I completed full identity verification (KYC) as requested, and they even scheduled a call — but then they went completely silent.
My support ticket has been ignored for several weeks, and my funds are still locked. My follow-up emails have led nowhere.
They hide behind Indonesian arbitration and Terms of Use that allow them to ban users without cause.

If you’ve been affected too — please speak up and share your story. Let’s make this public.
I’m currently preparing complaints to consumer protection authorities in the EU and reaching out to journalists and crypto investigators.
We can’t let them keep scamming users — if you’re affected too, don’t stay silent.