gecox22, we're sorry to hear about your situation! Our support team has already sent you a reply, we're performing investigation on our end as well. Please consider the following facts:
- You have enabled 2FA on your wallet, and that's the piece of information ONLY YOU have the access to. We are physically unable to get the authentication code to enter your wallet.
- There was a password reset request initiated from your side, with an email sent to your address on February 15th.
Unfortunately, the transaction was made to an external (non-Freewallet address), so there's not much we can do.
gecox22 all they said is true - if you got password reset message and did nothing about it, it's your fault, but if you have 2FA enabled, password isn't enough, to move coins from your wallet. Anyway, they forget to tell you, that they don't need access to your freewallet account secured by 2FA to move coins from it.
My account was 2fa and password protected. my coins where moved from my account with both so I don't know what to say this isn't my fault. No one even knew I had this wallet I only logged on three times to check my pools depos the wallet was only a month old thankfully and only lost .1 and I never even used the website till I signed in on the website to create a ticket about the my coins being moved. So unless a ghost hacked my phone while I slept which in included a 10 alpha numeric passcode along with the 2fa and the password for the wallet I don't know what to say.
The only other option here is if they didn't steal my coins the app it self I downloaded from google play store is coded in some way to leak information out to some one that works for them or who uploaded the app. I mean I am not the only one this has happened to follow the transaction and see this has happened to numerous people that have used this app. So now what still my fault here.
Oh btw the password reset was me resetting my password so I could log on to the site and submit A ticket since the email I got from them said all tickets created on the app will be closed.
Our team is working 24/7 to assist you with your requests and queries. However, due to the current network conditions and a variety of recent network events, were getting more and more support tickets every day. Because of the great volume of support requests, were currently unable to do a full research on each of them, as the average research time for a single ticket is around 30 minutes, and with thousands of new tickets coming every day, it would take months to process all of them. That is why were closing all open tickets created through the mobile app.
