if you use centralized wallet for storing your crypto - you are an idiot. anytime you can be robbed by the owner of that service...cos he just needs new lambo..

Used wallet by FREEWallet.org last year...around December I think...when just started get to know of cryptocurrencies.Bought some Steem and decided to put it inside the wallet.Found out about Freewallet through..like many of us I supposed..where else but Google.Had this ...baaaaad feeling especially after I had  send it to the wallet.Sure enough...after a couple of hours ...tried to take it out but they wouldn't let me.Need to put extra Steem...extra as in ' a lot ' of Steem inside the wallet...kinda like a maximum amount kinda thing...only then can I take it all out.I knew then I've been had.There were no mentioning  about maximum amount withdrawal or anything like that when you first filled up your particulars in the registration section.But one thing  I can tell you is that... their PR or admin or whoever that was that contacted me as soon as I registered for the wallet was really up on his/her feet welcoming me as a new user of the wallet.Very courtiest...helpful and ever willing to helped me if come across any problem whatsoever whenever using the wallet.I guess it was their way in  reeling people in for us to bite the bait.Thank god it was  couple of dollars worth of Steem back then that I lost to those scumbag/scumbags.Still.....effort to expose them should never stop and threads in a forum like this is the way to do it.

Hello Rashid,

Sorry to hear about your negative experience!

Have we got it right that you don't have any issues by the moment?

Let us know if we can be of further assistance, please.

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.   
Now your exchange has pulled through successfully!

The transaction may take some time to be processed.

Apologies for providing you with the incorrect info above.
Your BTG transaction is in progress; it won't be reversed, instead, it will be moved.

I got XEM 10,000 less !! Do you think this is normal ?!

In addition, I tried to withdraw, drove 20000 XEM further tried to withdraw the rest and again the transaction hung! again wait two days ?! What kind of nonsense?

When I ordered the exchange of 1000 BTG, I had to come 158,000 XEM and it was much less !! Where else is 10,000 XEM?

TRANSACTION AMOUNT
– 30000.2 XEM
Status:   Failed
Date:   03 Aug 2018 10:45
Recipient’s address:   NCA6PLCOIN7UQDOU
Message:   NCA6PLCOIN7UQDOUCI
Amount:   30000 XEM
Fee:   0.2 XEM
Arrival amount:   30000 XEM
Balance before:   100000 XEM
Balance after:   100000 XEM
Request id:   0fa1f9b8-c6e0-4bb2-7dfc-7e5f0b21835d

Why are you rejecting transactions? !!!