Dont buy their answers guys! I just got scammed by them as well. Was exchanging some bcc to btc via their app and it magically disappeared. According to Freewallet because the transfer was below the minimum. Besides the fact that their app does not even allow a transfer below the minimum their response shocked me the most.
Your next question might be, What happened with my funds? Sorry to tell you this, however, the amount of your transaction was too low, it didn't go through and was spent on exchange fees. Your funds are now part of the cryptocurrency network, they belong to no one now.
They dont even seem to care and are spending my $35 on exchange fees. Could be that I was close to the minimum and the minimum increased while my transfer was pending but it seems rather odd right?
All exchange operations in Freewallet are powered by our partner,
Changelly.com. They have
a minimum transfer amount requirement that applies to smart exchanges in our app, too: before you confirm a transaction, there's a minimum amount
clearly stated in red. The current minimum transfer amount for the exchange of Bitcoin Cash for Bitcoin is 0.03556243 BCC (this amount is updated with time depending on the rates available), which is approximately 42.28 USD.
Moreover, this requirement is specifically mentioned in our Terms of Use:
> There is a minimum exchangeable transaction for each cryptocurrency pair. The minimum amount is provided by the exchange service. IF YOUR TRANSACTION IS LESS THAN A REQUIRED MINIMUM, YOUR WALLET WILL NOT BE REFUNDED.