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    Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 629479 times)

    • GhostPlayer
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    June 17, 2016, 02:09:38 PM
     #3581

     I truly and honestly believe Kraken will resolve this in a friendly manner.

     I've always used Kraken since the very start because of my firm belief in Jessie Powell was a truly competent and straight up guy. Their compliance practices when Bitcoin was laughed at, was impeccable.

     The fact that they never intended on growing exponentially, but responsibly, was a major thing for me.
     They were the first to partner with an Euro bank Fidor, and offer SEPA transfers.
     
     My beliefs reassured when they were chosen as Mt Gox advisors and trustees.
     All trademarks of a rock-solid team with great leadership.

     I really hope they solve this in a friendly manner.

  • GhostPlayer
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    June 17, 2016, 04:42:50 PM
     #3582
     Dargo,

     I have screenshots saved showing "The data is not currently available, try again later" during and after this event happened. Untampered, so time-stamped, showing I had no access to information once logged in. I also have CloudFlare screenshots. I can effectively show that I was logged in into the service during this event, but the service was not functioning as it should.

     I'm more than happy to supply them. I also have the trade CSV saved, my entire hard drive cloned using Carbon Copy Cloner, my Chrome browsing history exported and saved, that will show the incredible number of login attempts during this entire episode.

     I am willing to cooperate with Kraken in any way, shape or form to aid prove that I was completely powerless to close my positions and avoid this tremendous loss.

     Thank you.

  • Dargo
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    June 17, 2016, 04:58:53 PM
     #3583
    Hi All,

    First, I apologize on the behalf of the Kraken team to all our clients for the recent instability in the website and API. Things are much improved at the present time and so far as we know everyone should be able to access the site OK or trade through the API. As you are probably aware, it was caused by a massive influx of traffic related to the DAO incident, which you can read more about here:

    https://blog.ethereum.org/2016/06/17/critical-update-re-dao-vulnerability/

    I'm also sorry it's taken a while for me to post here about it. In incidents like this, we will generally be focused on posting updates to our status page (twitter too, but the main focus will be the status page). If you subscribe to the status page you can get the updates by email or SMS. You can see the updates we've posted so far for this incident below:

    https://status.kraken.com/incidents/t4gc3kfd100m

    https://status.kraken.com/incidents/0t1ttp21sgz5

    Ideally I'd like to reply to all the posts and issues raised by this incident now, but unfortunately it will take me some time to get back to everyone. Thanks for your patience - I'll respond as soon as I can.



  • Dargo
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    June 17, 2016, 05:02:05 PM
     #3584
    Quote from: GhostPlayer on June 17, 2016, 04:42:50 PM
    Dargo,

     I have screenshots saved showing "The data is not currently available, try again later" during and after this event happened. Untampered, so time-stamped, showing I had no access to information once logged in. I also have CloudFlare screenshots. I can effectively show that I was logged in into the service during this event, but the service was not functioning as it should.

     I'm more than happy to supply them. I also have the trade CSV saved, my entire hard drive cloned using Carbon Copy Cloner, my Chrome browsing history exported and saved, that will show the incredible number of login attempts during this entire episode.

     I am willing to cooperate with Kraken in any way, shape or form to aid prove that I was completely powerless to close my positions and avoid this tremendous loss.

     Thank you.

    Thanks GhostPlayer - please create a ticket about your situation (and you can PM the ticket number to me if you like). 

  • GhostPlayer
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    June 17, 2016, 05:33:22 PM
     #3585
    Quote from: Dargo on June 17, 2016, 05:02:05 PM
    Quote from: GhostPlayer on June 17, 2016, 04:42:50 PM
    Dargo,

     I have screenshots saved showing "The data is not currently available, try again later" during and after this event happened. Untampered, so time-stamped, showing I had no access to information once logged in. I also have CloudFlare screenshots. I can effectively show that I was logged in into the service during this event, but the service was not functioning as it should.

     I'm more than happy to supply them. I also have the trade CSV saved, my entire hard drive cloned using Carbon Copy Cloner, my Chrome browsing history exported and saved, that will show the incredible number of login attempts during this entire episode.

     I am willing to cooperate with Kraken in any way, shape or form to aid prove that I was completely powerless to close my positions and avoid this tremendous loss.

     Thank you.

    Thanks GhostPlayer - please create a ticket about your situation (and you can PM the ticket number to me if you like). 

     Did so this morning. PM sent. Thank you Dargo!

  • GhostPlayer
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    June 17, 2016, 05:52:19 PM
    Last edit: June 17, 2016, 06:14:09 PM by GhostPlayer
     #3586
    And everyone please forgive my outbursts, but it was really stressful this morning

    I'm sure Kraken will do good by me, they're solid.

    I'll keep you guys posted

  • Juki55
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    June 17, 2016, 08:26:22 PM
    Last edit: June 17, 2016, 08:36:43 PM by Juki55
     #3587
    Hi, I've ran into an issue with depositing CAD with Vogogo Interac.
    When I arrive the Interac deposit page, no option is visible. The previous are where you select the amount isn't visible, and even the continue button isn't visible. It's not my browser because I've tried 3+ browsers with 3+ devices.

    Here is a picture of the problem: https://i.imgur.com/tDIJK1C.png
    ^As you can see from that picture, no form is visible. No submit button, no amount section, nothing.
    I also haven't reached any type of limit, so it shouldn't be my account.

  • emmettoc
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    June 20, 2016, 06:26:55 AM
     #3588
    Hello Darge,

    I sent PM to you about my pending fiat deposit a while ago. I would appreciate it if you could check it to resolve the issue soon. Thanks.

  • io8621
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    June 20, 2016, 12:28:42 PM
     #3589
    and now what happens? You also can not access?

  • mikesbmw
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    June 20, 2016, 12:32:11 PM
    Last edit: June 20, 2016, 01:34:19 PM by mikesbmw
     #3590
    Quote from: Dargo on June 17, 2016, 04:58:53 PM
    Hi All,

    First, I apologize on the behalf of the Kraken team to all our clients for the recent instability in the website and API. Things are much improved at the present time and so far as we know everyone should be able to access the site OK or trade through the API. As you are probably aware, it was caused by a massive influx of traffic related to the DAO incident, which you can read more about here:

    https://blog.ethereum.org/2016/06/17/critical-update-re-dao-vulnerability/

    I'm also sorry it's taken a while for me to post here about it. In incidents like this, we will generally be focused on posting updates to our status page (twitter too, but the main focus will be the status page). If you subscribe to the status page you can get the updates by email or SMS. You can see the updates we've posted so far for this incident below:

    https://status.kraken.com/incidents/t4gc3kfd100m

    https://status.kraken.com/incidents/0t1ttp21sgz5

    Ideally I'd like to reply to all the posts and issues raised by this incident now, but unfortunately it will take me some time to get back to everyone. Thanks for your patience - I'll respond as soon as I can.





    and again the site is down!
    The first option I get, I will get all of my money away from you.

    Every....single....time....BTC (or whatever) makes a big move.... EVERY #&^**&#% TIME!
    Get your sh*t together Kraken.

    EDIT: and thanks again for making me lose a trade which cost me 110 euro.  Angry
    NXT: Next Generation of Cryptocurrency http://nxtcrypto.org
    NEM:New Economy Movement http://www.ournem.com/

  • LouisVuitton
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    June 20, 2016, 04:08:32 PM
     #3591
    Sure Kraken seems to sometimes be unreliable, however I strongly believe everything will be ok. They always end up fixing their mistakes. That's why I continue to trust Kraken.

  • GhostPlayer
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    June 20, 2016, 05:54:38 PM
     #3592
    Quote from: LouisVuitton on June 20, 2016, 04:08:32 PM
    Sure Kraken seems to sometimes be unreliable, however I strongly believe everything will be ok. They always end up fixing their mistakes. That's why I continue to trust Kraken.

     I do too. Still waiting for a reply from them.

     I perfectly assume losses from wrong trading decisions, but it's a hard pill to swallow to have funds there and loose money when the website refuses work. In my case, I've sustained a massive 35 bitcoin loss while logged in, desperately trying to sell, for more than one hour, but the website simply was non-operational. What bugs me double time, is that trading still continued during all this time.

      I'm confident they'll do good by their customers.

  • Dargo
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    June 20, 2016, 06:05:01 PM
     #3593
    Quote from: mikesbmw on June 20, 2016, 12:32:11 PM
    and again the site is down!
    The first option I get, I will get all of my money away from you.

    Every....single....time....BTC (or whatever) makes a big move.... EVERY #&^**&#% TIME!
    Get your sh*t together Kraken.

    EDIT: and thanks again for making me lose a trade which cost me 110 euro.  Angry

    We are still looking into this, but it appears to have been some kind of network issue that affected other sites as well.

    https://twitter.com/CaptSpectacular/status/744875641993052160

    And it did not affect everyone since many clients were able to access the site without issue. I understand that it's frustrating no matter the cause, but so far it looks like there wasn't much we could do about this particular incident. But as I said we are still looking into it and I'll let you know if the assessment changes.

  • Dargo
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    June 20, 2016, 06:35:28 PM
     #3594
    Quote from: emmettoc on June 20, 2016, 06:26:55 AM
    Hello Darge,

    I sent PM to you about my pending fiat deposit a while ago. I would appreciate it if you could check it to resolve the issue soon. Thanks.

    Replied to your PM and I've now heard back that your issue was solved ~10 hours ago.

  • Dargo
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    June 20, 2016, 06:37:23 PM
     #3595
    Quote from: Juki55 on June 17, 2016, 08:26:22 PM
    Hi, I've ran into an issue with depositing CAD with Vogogo Interac.
    When I arrive the Interac deposit page, no option is visible. The previous are where you select the amount isn't visible, and even the continue button isn't visible. It's not my browser because I've tried 3+ browsers with 3+ devices.

    Here is a picture of the problem: [...]
    ^As you can see from that picture, no form is visible. No submit button, no amount section, nothing.
    I also haven't reached any type of limit, so it shouldn't be my account.

    I believe this issue has been resolved now - please try again and let me know if you still can't see the form.

  • malignus
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    June 21, 2016, 02:35:10 PM
     #3596
    Are there problems with BTC deposits? My transaction got 6 confirmations about 70 minutes ago and is not credited, yet.
    However, the deposit overview shows it as "confirming".

  • Serpens66
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    June 21, 2016, 03:39:30 PM
    Last edit: June 21, 2016, 04:04:07 PM by Serpens66
     #3597
    Quote from: malignus on June 21, 2016, 02:35:10 PM
    Are there problems with BTC deposits? My transaction got 6 confirmations about 70 minutes ago and is not credited, yet.
    However, the deposit overview shows it as "confirming".
    Yes, I already contacted support and they are working on it...

    edit:
    should be solved now
    Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                          
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  • mikesbmw
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    June 21, 2016, 04:45:52 PM
     #3598
    Quote from: Dargo on June 20, 2016, 06:05:01 PM
    Quote from: mikesbmw on June 20, 2016, 12:32:11 PM
    and again the site is down!
    The first option I get, I will get all of my money away from you.

    Every....single....time....BTC (or whatever) makes a big move.... EVERY #&^**&#% TIME!
    Get your sh*t together Kraken.

    EDIT: and thanks again for making me lose a trade which cost me 110 euro.  Angry

    We are still looking into this, but it appears to have been some kind of network issue that affected other sites as well.

    https://twitter.com/CaptSpectacular/status/744875641993052160

    And it did not affect everyone since many clients were able to access the site without issue. I understand that it's frustrating no matter the cause, but so far it looks like there wasn't much we could do about this particular incident. But as I said we are still looking into it and I'll let you know if the assessment changes.
    Thanks for replying, but that doesn't get you off the hook.

    Why is your site non-responsive (nor via the app) when a crash or spike occurs? Poloniex seems to do just fine on those moments.
    Don't you have extra capacity available when needed? It doesn't seem so, since it can take several hours for the problem to be "resolved" (read: when the crash or spike is over and everybody simply gives up).

    Going to a different exchange which trades EUR < > XXX is a no-go, so that would mean EUR < > USD (boo!)
    NXT: Next Generation of Cryptocurrency http://nxtcrypto.org
    NEM:New Economy Movement http://www.ournem.com/

  • GhostPlayer
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    June 21, 2016, 07:26:59 PM
     #3599

     Bitfinex news following similar events to Kraken

     https://www.cryptocoinsnews.com/bitfinex-market-freeze-bitcoin-crashing/

     
    Quote
    Regulators however have been quick to take punitive action with CFTC fining bitfinex $75,000, just days ago, “for offering illegal off-exchange financed retail commodity transactions and failing to register as a futures commission merchant.” Tackett stated that the latest outage had “[a]bsolutely nothing to do with the CFTC whatsoever. This had to do with a database migration we had been working through.”

  • bernard75
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    June 21, 2016, 09:51:06 PM
     #3600
    Thast, like, your opinion, man.
    Different states, different "opinions".
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