[quote author=Dargo link=topic=290799.msg18309045#msg18309045 date=1490305385]
[quote author=RogerG3 link=topic=290799.msg18301158#msg18301158 date=1490261936]
[quote author=Dargo link=topic=290799.msg18291868#msg18291868 date=1490195147]
[quote author=RogerG3 link=topic=290799.msg18287419#msg18287419 date=1490168431]
@Dargo: I've just signed up here to escalate my support ticket.

Support ticket ID:203030
Deposit ID: QCCMTCU

Fidor deposit received by Kraken 03-16-17 early morning and put on hold.
Support ticket opened 03-17-17 with no human response so far.

My funds are unaccessible for more than 144 hours, which is unacceptable. Official support channels seem to be broken and I start to doubt that a business of this maturity is the right partner for me.

Best regards
RogerG3

Update 03-22-17 3pm: First human response to my ticket after I posted on bitcointalk.org. Kraken tells me that they need to perform manual compliance check on first time deposits from Fidor accounts. I'm well aware of that, but I don't understand why this takes more than 5 days.
[/quote]

Sorry for the delay - unfortunately the que of deposits that need manual review is pretty long right now so it's taking longer than normal to process them. But I'll check to see if we can get more people working on this to reduce the que.
[/quote]

[quote author=Kraken.com]
[url=https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals][b]Fidor-Fidor deposits and withdrawals[/b][/url]

Kraken holds a bank account with Fidor Bank AG in Germany that is used to process most of the exchange's EUR transactions.

[...] Kraken also benefits from this option as all Fidor customers with Kraken accounts can send deposits and withdrawals to and from their Fidor bank account to their Kraken accounts very quickly.

Near-instant transactions from a bank account to a Digital Asset Exchange like Kraken come with an additional compliance risk. [b]As a result every first-time transaction from and to a Fidor Bank account requires additional checks from a compliance specialist. This means that the first transaction will not be processed within minutes, but will appear on the funding page with the status “On Hold”. It will be automatically released after the transaction has been reviewed and approved.[/b]
[/quote]

Drago, can you please clarify:
[list][li]Only first time transactions need to be reviewed and approved. All following Fidor deposits and withdrawls to and from my Fidor bank account to my Kraken account will be proceed within minutes [b]and not put On Hold.[/b][/li]
[li]I'd like to understand what needs to be reviewed in order to approve the first time transaction. From Krakens FAQ I understand that Tier 3 verification, funding limit and the match of Kraken & Fidor account holder name is checked. This simple review should not take longer than a two minutes. Am I missing anything?[/li][/list]
[/quote]

Generally Fidor-Fidor transfers only take a few minutes, but there are other reasons besides a first-time deposit that can result in a hold. For example, if you go over your daily funding limit or send two deposits in exactly the same amount within a few days of each other. There can also be tech issues with our gateway or with Fidor's gateway that can cause delays.

The manual review of first-time deposits doesn't take long - the delay in your case was caused as I said before by the long que of deposits waiting to be reviewed. This que includes deposits held for other reasons that may take longer to release.
[/quote]