Open a ticket with support, wait a couple of days and then post the ticket number here. Dargo might look into it.

@ Dargo,

according to information provided on your web page, verification (tier1 and tier2) last just few minutes. However, my verification (tier1 and tier2; ticket number 298238) is still not completed since 3 days! When it will be completed?

Thanks a lot in advance

Cheers,

Digitalcell

Cant even fekkin trade......Already lost quite an ammount ffs...........
Fekking cunts

I got a reply saying that the deposit was released but nothing changed. sorry to be such a bother, but i'd like to start trading with the money.

Thank you again for such quick support.

KRAKEN REQUEST #293399
Hi, I'm having a bad time with Kraken speed with my deposit. Please, can someone explain what could have happened?
May 17: 1€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 18: 50€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 23: 1,800€ transfer to my Kraken account. more than 48 hours after confirmation from my bank ING, AND NO MONEY HAS ARRIVED YET AT MY KRAKEN'S ACCOUNT. So my first "real" deposit gets lost. I got confident with my test transfers but the real one fails. Probably bad luck, I don't know. But Kraken's web is also very slow now and it is down quite often in the last two days. I am quite worried.
And why is support so slow? Last took 4/5 days.
Thanks.

I'm not sure that the deposit will automatically unlock after time has passed, at least not in all cases (so probably a good idea to create a support ticket if your deposit is held for going over limit rather than assuming it will release automatically). Not really any other factors for the daily limit, but remember you have a monthly limit too and that the limits are in USD, so exchange rates at the time the deposit hits our system come into play.

Thanks Dargo, you are indeed correct - the deposits are still on hold despite the limit clearing. Any chance you could help push my ticket along? It's a large sum of money and I was hoping to use it. Ticket #291776.

Update: I've passed all ticket numbers along to support to escalate (including the one you just posted @azzur). Support will respond as soon as they can, but it won't be immediately since it's getting to the point where it's taking a while to get through the escalated tickets (and of course we can't ignore those who haven't escalated either).

Sorry about the poor site/API performance earlier today. It's improved but we're still under very heavy load and I expect performance will be subpar until the trade volume and traffic to the site goes down by a fair amount.

I know it doesn't seem like it, but we are improving things under the surface. Hiring more support agents, improving infrastructure (even a few months ago the current traffic and volume would have absolutely killed our servers, so even though there are obvious issues still it would have been much much worse if we were doing nothing to improve).

BTW, if any of you (or a friend) are looking for a job and have skills that fit our needs, we are hiring:

https://jobs.lever.co/kraken

Hi,

It seems that fiat deposits have not been processed today. What's going on?

Hello Kraken support,

Can you please assist me with kraken support request 291848.

I am still waiting for verification.

Thx.

Greetings,
Ber