I recommend everybody to stay away from Kraken until this is fixed.

They let a site run on a broken trading engine but they still apply full fees.
They are stealing everybody's money...

Yes but at least they would recognize the issue and that would be a commercial gesture until this is resolved.

By not doing anything and not even communicating officially on this serious issue, this gives the impression this is a scam...

Yes, we are looking at possibly raising the order size minimums and some other quick things that can be implemented in the next few days. They may not be a huge help, but should help some.

We don't plan to lower fees, but if you have lost money in a specific trade, please open a support ticket about it and we'll see what we can do for you.

[/quote]

We don't plan to lower fees, but if you have lost money in a specific trade, please open a support ticket about it and we'll see what we can do for you.
[/quote]

So when I make 50 trades a day I need to open 50 support tickets? Or when I try and make 200 trades and not 1 goes through, costing me money I should open 200 support tickets?

How about when it says my order hasn't gone through then I see 20 minutes later the order I tried to put in 5 times, now just got filled 5 times.

Just fix the shit.

Why are market orders not executed immediately?
WTF is happening?

Are you having performance issues or what?

It seems you guys have changed the minimum volume for many pairs without warning. This has caused me much headache this morning. I have already opened a ticket about it so rather than bitch about it any more here I would like to make a suggestion.

The public API method "AssetPairs" should be changed so that minimum volume for each pair is included in the return. This would make it so that when my bot is initialized it could make note of what the minimum volume is for each pair and then make sure that all orders for a given pair are at least of the minimum volume. This would make it so that you guys can change this value whenever you please, and it wouldn't break my bot, or anyone's for that matter.

right now the return for this method looks like this:

'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'quote': 'ZUSD'}}


what I am suggesting is simply adding a field like: 'minimum_volume' : <value representing minimum volume for this pair>

the Json return would then look something like:


'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'minimum_volume': 0.001(or whatever the actual value is, I don't currently know:S),
'quote': 'ZUSD'}}

Please pass this suggestion on tho whomever maintains the API methods.

+9999999 ^ 9999999

Thanks, will pass this along. I'd like to see us update many error messages so they are more informative and helpful.

Dargo, I'm not sure about others, but I think it'd be a good idea to perform proper maintenance even if it involves downtime.