People only care to comment when they have something to complain about, so in contrast let me share my experience, which is so far positive.
Lvl 1 verification: 4 days
Lvl 2 verification: 5 days
Lvl 3 verification: pending after 10 days (the only thing I'm not satisfied with)
Ethereum deposit: immediately when you get 30 verifications (cca. 15 mins with mist wallet default fee)
Adding a bank account: instant
1st SEPA bank wire withdrawal: 2 days
2nd SEPA bank wire withdrawal: 1 day
The trading interface is intuitive, I've never set anything by accident. I could withdraw a trade order that was partially complete, and the remaining funds were available for trading again in a matter of seconds. Sometimes the screens take 10 seconds to load but I can live with that. I advise people on using 2 factor authentication, that way you're less likely to get hacked.
All in all I had no issues with Kraken and it's my primary platform for trading.
kraken is one of the best exchanges in the industry
im also a huge fan of Jesse Powell as a person
worth listening to how he got started in Bitcoin on a podcast show
he was featured as a guest by Adam Levine on lets talk bitcoin
Thank you for the kind words. It's true that clients generally only go to social media to complain and the typical experience most of our clients have is much better than what you might think from social media comments. But of course I don't mean to suggest we don't have issues right now - we absolutely do and are working to fix.