I check your screenshots and one thing caught my attention, why do you still deposit despite you still have a pending withdrawal on the casino. You received multiple cashback too but it seems not relevant.

Anyway, create a proper scam accusation on this https://bitcointalk.org/index.php?board=83.0 so that you can summarize and compile all the update about your case. It’s hard to back read here since it can be flooded by discussion.

That is great, thanks for your patience and quick update once you safely got your withdrawal. Withdrawal is usually fast, it was just unfortunate that you processed yours when there was high traffic and that was why it was cancelled initially. Glad everything is solved now and goodluck gambling with Whale moving forward my friend.

very happy to see how your issue has been resolved. and regarding your issue there may be some things from whale's side that hindered your withdrawal process and made it a little long, but as long as you stay connected with the staff, and update on this thread, and be a little patient, you will definitely get the best support since they work professionally. but it's all done and nothing to discuss anymore. hope you have a good day.

I would love to check but unfortunately I still can't log into my account ( I created through the browser via email ) because I don't get the email to log in. When I registered I got the email so I don't think the problem is my provider. Yet, when I did the registration I didn't get an ID assigned to my account, so that was odd.
Some days ago I reported this login problem already in here and sorry to say but it still exists.
Should I just create a different account with a new email address @whale?

If it has been fixed, then that is great. I initially registered an account using my email, but that was when the error was present, i went on to register using Telegram and everything is fine since then on my own end. The many members who have been waiting for this error to be fixed, should please check this out and give us their feedback here, hopefully it'll be positive.

I confirmed that I can log in with my email account. After the message prompts with the basic information, it confirms the details and bonds in my whale.io account. Upon checking, my email is also now verified.


For those who use their email accounts, I guess it's good to add the username input details so players can choose their desired username. It might be a conflict in the future if their name on the basic details are different on their KYC docs if there's any required.

KYC is something we all know will come up when a user makes a good win. The problem here is simple a username will avoid that guy to hide his or her identity from thieves. This is a simple request from to the casino team.

I don't think there will be any issue with the database or adding a new space to thier application after verification of email. I think this is required and the team should work on it as soon as possible.

It's not a major issue. They have fixed their issue, and after giving the first name and last name like this, they show your first name. Since they have fixed it, they may change it to show their last name later, but it shouldn't be a problem, even if it is like this.

The KYC issue can be used for high security, but since there is no problem now, it is better not to say anything extra about it. But it can be done that the names we will use now should be used in such a way that if we have to do KYC in the future, we should use our names in such a way that there is some name.

Everyone was waiting for such great news. After we discussed the general problems here, it was really great to see that they made such a nice update after icopress informed them about this issue. The problems of those who had various comments were resolved, and all kinds of problems of everyone regarding it were resolved.

I was able login and really create an account this time

However, when I just logged I was requested many sensitive data.



My suggestion would be to disable those required fields, unless you want to verify the account...

I understand there could be some legal obligations, but I have used a lot of other casinos and I wasn't forced to give all that information.