I wish that I had the chance to login to my account...tried several times the whole day by mail but i didn't receive the code.
Somebody else here making the same experience today?

Going to try it again tomorrow

Normally I can login without a VPN Service with my fiber connection. Hopefully this is only a small problem and can be easy fixed tomorrow morning!

Hopefully, these issues get resolved because we have seen cases like that before, and this could be a result of changing the network maybe you have been previously been logged in on a VPN browser and now attempting to log in through normal connections like crome or something like that, you will face such challenges, but then try to reach out to the team and do some browser clearing to free up your space hopefully you will be fine with that.

It's not a problem with the VPN, I've tested several times and changed IP addresses during the same login session without any problems. I can safely say that Whale.io is a VPN-friendly casino.
You should check their ToS, to comply with their business rules, such as possible regional restrictions.

I thought that the example was referring to my comment, but I want an example to know that we are not saying authentically that using VPN is the cause of this issue, we are only making a possible suggestion and all of our comments are based on just assumptions and nothing more, to get the right answer he should wait for the support reply, if he thinks their reply is delayed he can reach them via other channels like social handles.

Whale, where is your customer support? My deposit has gone missing/not been credited for 36 hours now. I see you can post here about wins and live streams but the customer issues aren’t being dealt with? I DMed you on the forum.

Just want to test the login by mail today:



Do you have any good advice for me?

Thanks! I just tried to login via Brave Browser instead of Firefox and have come one step further to insert my mail. But waiting for the code last forever again like yesterday....
Have had no login problems for so many days but whats wrong now?

You may have a temporary network issue, so you can try again later or clear your data and try logging in again. I also used the Brave browser and logged in there, and it worked without any issues. You can try again, and maybe the issue is resolved now. Still, if the problem is not resolved, then there is a @Whale here. He will definitely talk to their team about it and if there is any technical problem, they will solve it.

Well, going through the thread, I see that alot of users were having issues with the site working well on one browser and not working well on another, this i would say is a more likely an issue from the backend Code of the website, the team still need to get to work to ensure they site works well  on all browsers without any form of issues.

I remember some weeks back when I tried accessing the site from my Samsung browser, the site did load properly and opened normally but I was unable to log in as my login option, which is telegram wasn't working no matter how much or how many times I tried, I later the same day decided to try accessing the site again but this time, I made use of my chrome browser, and amazingly,  easily logged in without any form of issues through the same telegram login option.

So, the whale casino team will need to work hard to ensure that the site is working well across all Browsers.