We always respond promptly to all user requests (including requests left on Trustpilot). The problem is that users are too lazy to change their feedback after their problem or request has been successfully resolved. We would say that this is a problem that all casinos face. However, we are very open to any dialogue, so we have added a link to Trustpilot to the navigation bar.
From Trustpilot which I have checked it just now and the rating percentage is 2.7 with 91 reviews which is a very poor performance from Whale.io. And I also see that Whale.io responded to all the reviews. And that means they also aware that they are not doing well base on the reviews in the Trustpilot. Though Trustpilot is no longer a reliable source of good reviews. If people ger small issue with the casino, they will go there and make their negative reviews there. Like one of the review there, the guy made a withdrawal and it was pending and on the second days he went there and made an review. That is not the good use of the review apps and website. That is an abused of review. When such has happened, you have to communicate with the support team for sometimes and if there is no good responds from them then the person can proceed to the review sites and say what happened.
Btw, 2025 first month was busy for @TheDevWhale! 💻

14K USD worth of prizes in @whalesocials
Telegram Premiums 1590 TON worth
225 @Whale NFTs burned
New @Whale emoji pack (https://t.me/addemoji/Whale_emojis)
New @Whale sticker pack (https://t.me/addstickers/Whale_stickers)
Tribes
Battlepass S1
Earn $Whale Token
Lootboxes
Earn Page update
Missions
New design - Vibe Switch
Promotion page update
New Games
Live Marble Racing
WhaleX Mines
Accepts now $BONK & $TRUMP
In-game leaderboard
My biggest win section
Wheel of Whales updates