https://www.talkimg.com/images/2026/02/08/UExi1g.png

If $20 is such a small amount, why don't you just send it to me instead of this whole back and forth?

You want them to know about your transaction and send your swap without having any of the details saved on their database?

See what they had to say about this on a previous post:

I understand that for any transaction, it’s impossible for an exchange not to store some information in their database.
However, what I’m wondering is whether there is an automatic process to delete these details a few days after completion, provided that no complaints are submitted by the user.

Thanks for pointing out the explanatory post from b1ack/b1exch.

What we can do in this case is ,
When the update has been pushed with USDC.
We will try to recover your coins and I will message you personally when it is done.
Other than that. You need to have patience.

I was patient. b1ack said it was "not worth to spend time on" until I posted here. Now they have changed their tone.

I'd probably say the same thing if I were in the support position (essentially denying this such request). First, I imagine recovering unsupported coins would be incredibly difficult; afaik, no DEX is willing to recover in a similar situation, let alone just the minimum amount. Second, to avoid creating a false impression among users that the exchange is willing to handle (recover) similar cases in the future. I think this new consideration is because they're a new brand and still building their image.

Thank you for the update.

For Tor Browser users, the browsing history is cleared by default when the browser is restarted. Therefore, the suggestion to manually clear the browser history, as mentioned in the previous quote, isn’t really relevant and doesn’t actually remove the transaction history either.

In my opinion, a 15-day retention period is sufficient for users to refer back to their transaction history if they encounter any issues, while also giving b1exch enough time to provide the necessary resolution.

Additionally, this automatic deletion policy should be clearly displayed during the transaction process, so users are aware of how long their transaction history is retained.

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This serves as a valuable lesson to always double-check transaction details before proceeding.
I hope your issue gets resolved smoothly.

Although I'm all for b1ack returning his $20 in the spirit of good business, how will he learn the lesson then to be careful what he does with his money and how he sends it if he got his money back? USDC is not mentioned anywhere on b1exch, but he still somehow did it. If he already mentions his relationship with other exchanges, I wonder how his request for a refund with Binance would go through in a similar case of sending coins to the wrong chain.

A suggestion for b1back, this is a cheap lesson for you too, so it would be more than desirable if you clearly indicate somewhere in the order creation process that sending the wrong coins will not result in a refund and that such a mistake is the responsibility of the user alone.
I also know that some exchanges charge additional fees in refund cases due to sending the wrong coins to the network. So, it can be a solution in the future, especially for such small amounts.
But since you haven't had a special warning about this rule until now, it's probably best to refund this user, and you've also learned your lesson.

Are you saying I'm void from saying the most obvious thing because I'm wearing their signature?

Let's not forget you made the mistake, not them.

I've been on this forum for 11 years and every single time someone screwed up their deposits, I've said the same thing. There is no point in accusing us of any bias.

- Bybit charges 200 USD to recover unsupported deposits (10x the amount you sent): https://www.bybit.com/pt-BR/help-center/article/Unsupported-Deposit-Recovery-Procedure-Rules
- Kucoin charges 80 USDT (4x the amount you sent): https://www.kucoin.com/support/22916032626969
- Bitfinex only recovers >= $2500: https://support.bitfinex.com/hc/en-us/articles/360006262533-Deposit-of-the-wrong-tokens-or-to-the-wrong-addresses-on-Bitfinex-Frequently-Asked-Questions-FAQ
- Gemini took three weeks to recover assets: https://www.reddit.com/r/Gemini/comments/o2v6kz/transferred_unsupported_usdt_into_gemini_how_to/
- Kraken does not recover unsupported deposits: https://www.reddit.com/r/KrakenSupport/comments/1bcdnm2/wrong_network_deposit_kraken/

And many more...

I have to congratulate them, there are few services that do this!

Ultimately, it's up to each user to be careful about the money they send and where they send it.

One of the first things I learned about Bitcoin is to validate, validate, and validate the address and amounts you intend to send. In Bitcoin (and beyond), once you click "send," there's no way to cancel. Therefore, it requires a high level of certainty in everything you do, regardless of whether the amount is large or small.

_{*Yes, I know that today we have the "Replace-by-fee" option, which allows us to revert a transaction before it's recorded in a block. But we didn't have these luxuries before.}