Probably you can use VPN or Tor browser upon talking with support chat if privacy your concern. Because we don't know either if it's encrypted or not, most of the platforms use a third-party support system where chat logs exist, and who knows if they could see your IP address? However, I agree with you. Encryption would be better for both party users and the b1exch team as well to protect privacy.
OP could tell us what chat system they have been using. If it's built by the b1exch team, then probably they would implement end-to-end encryption as well.
I am not sure about the support chat feature provides by b1exch.to but it's non sense to speculate or create drama about it. The exchange representative has been actively in the forum so he will return to read posts, questions from community and give us replies as well as more information.
Who don't care about privacy actually have no reason to use b1exch.to so with an assumption that privacy is priority of b1exch.to users, they likely will care about how private their information in the chat is.
Meanwhile, I am positive about upcoming information from b1exch.to.
