I know you've all experienced responses that take several minutes. And I'm not asking for just a few minutes; an hour is fine too. But if it's been over two hours without any response, and there's no other support on the website, shouldn't a user take some steps to provide feedback and get answers?
For the past few days, I have been noticing both positive and negative discussions regarding the longer time it's taking for swaps to be completed. In that context, I'm trying to share a few points from my side.
First of all, the issue you have complained about may actually seem valid from your point of view. But for those of us who have been using b1exch for a long time, this is not really an issue because we are already familiar with almost all of its operations. However, yes, you have every right to complain, but if you had presented it a little differently, it might have been better. Anyway, transactions are taking a little longer to complete but apart from that, there is no record of any other incident here, so there is no reason to worry.
I'm trying to share one of my own mistakes here. I hope after seeing this, you will understand how friendly and trustworthy b1exch is. Although I have used b1exch many times before, and all of my transactions were completed smoothly.
But on the night of (
02/May), while using b1exch, I mistakenly sent USDT through the wrong network. I became very worried because I thought I would never get that money back and honestly, not getting it back would have been normal because with the kind of mistake I made, other exchanges usually do not return the funds. But b1exch proved to be trustworthy. I made a post and also tried to contact them through live chat. Later, around noon on (
03/May), a live chat representative contacted me, and within a very short time, they solved the problem. So just think once about how easily they resolved the issue. Yes, they took some time, but the important thing is that they solved my problem properly.
Your complaint is only about the fact that it took a little more time. So I would say that even if b1exch takes some extra time to complete a transaction safely, you can still be sure that your funds will not be lost. I hope you will understand these points. Stay with B1exch and complete your transactions safely while maintaining your privacy.